A Big Name Company’s Big Fail

A Big Name Company’s Big Fail

“I’ve never been so angry with a company in my entire life,” admitted Eddie. He had just gotten off the phone with his telephone, cable and internet provider – a process that he insisted took two and a half hours of his life away! Eddie, you see, had contacted this big name company just two days prior for one simple request: he wanted a wireless modem. Getting one should have only cost him a few extra dollars per…

The #VoipRevolution Starts Now!

The #VoipRevolution Starts Now!

Now, this is getting ridiculous! Over the past few weeks, MeloTel has received more calls and emails detailing bad news stories about the big name telephone companies than ever before. We’re not sure if these tales are coming at a more rapid pace due to some of our recent blogs, or simply because the customer service of the big name companies is just getting worse. You know the companies we’re talking about. The ones that…

We Got This SiteLocked!

We Got This SiteLocked!

News flash! MeloTel is committed to providing all of its clients with the ultimate customer service experience. And as much as you may have heard (or read) us saying that before, we’re happy to introduce yet another way in which we will be maintaining that commitment. It’s all about security. We know that your personal information is important to you. So we’d like to fill you in on our guarantee that your info is safe…

Twitter Also Terrific For Top-Notch Service

Twitter Also Terrific For Top-Notch Service

We mentioned in our last blog how much Facebook has helped us, here at MeloTel. It has provided us with one of our best sources of communication with our clients. Of course, we are always encouraging our customers to call us directly at 1-888-MELOTEL. However, Facebook provides us the ability to communicate a single message to a large audience instantly. Not surprisingly, Twitter works in quite the same way. By now, you should be well…

Facebook Improves Your Customer Service

Facebook Improves Your Customer Service

Most people jump on their Facebook profiles each and every day – several times a day! At least, that’s what it seems like. Meeting someone these days who does NOT have a Facebook profile is a rarity. So when it comes to your business, is there any good reason to not have it represented on this social media juggernaut? Establishing your own page is free. If that’s not reason enough to get one started, we’re…

Get More From Blogging

Get More From Blogging

So what’s in a blog anyway? At MeloTel, we feel that there’s so much that blogs can do for your company. Don’t underestimate the power of a blog! They help to build a fanbase unlike any other form of online promotion. And why is that? Blogs are direct forms of communication to your audience. They make a personal connection. For the past few years, MeloTel has been offering blogging services to companies from all over…

Respect Goes A Long Way

Respect Goes A Long Way

It is not uncommon to hear people complain about the faceless, big name companies who provide telephone and internet services. Most often, we hear that they don’t treat their customers like people, but instead like numbers that all add up to big bucks. “Where is the personalized service?” we are often asked. “Where is the respect?” One of the reasons that MeloTel has grown into a leading provider of Business and Residential Telephone Services in…

No One Likes To Be Swindled

No One Likes To Be Swindled

Apparently, it’s no surprise to many of our friends, family members and clients that “big name” telephone companies aren’t always the easiest businesses to deal with. After our last couple of blogs, the emails, Facebook messages and phone calls have been rolling in with accounts of what it’s like to deal with these popular phone providers. “I was so upset,” our friend Denise detailed, “I had changed my cell phone plan over a month ago…

No Gimmicks, Just Savings And Great Service

No Gimmicks, Just Savings And Great Service

So a friend of MeloTel’s informs us, the other day, about a very interesting phone call he had with one of the big name telephone companies. This company, his long-time cell phone and cable TV provider, was contacted because our friend needed their help. You see, he was having some trouble avoiding a particular person who wouldn’t stop harassing him. “It’s not even funny,” he revealed to us, “This person has not stopped calling and…

Let MeloTel Lower Your Phone Bills

Let MeloTel Lower Your Phone Bills

What’s the biggest complaint that customers have about their phone services with the big name companies? Is it that their calls too often get dropped? Well, although this does happen now and again, it doesn’t seem to be the main problem people have. Is it that the reception isn’t clear? That happens a lot too. But again, not the biggest concern that we hear about. You’ve probably guessed that the number one complaint about phone…