2 Important Ways To Grow Loving Customer Relationships

Submitted by Dan Faraldo in Customer Service, Industry News, MeloTel Features

On behalf of the entire MeloTel team, we’d like to wish you all a very Happy Valentine’s Day! Whether you’re in a long-term relationship or not, you deserve all the love you can get. And if you just so happen to be in a relationship with MeloTel, we’d like to let you know how much we love you!

We don’t take our clients for granted. We know how important it is to receive their support so we never shy away from offering our thanks and showing our love. With it being Valentine’s Day today, we thought it might be a good idea to share some of our thoughts on how you can show your customers the love they deserve. Doing so will certainly strengthen your bonds with them.

Here are two important ways to grow loving customer relationships:

1. Do more listening than talking.

Never forget that all relationships are two-way streets. Regardless of how much information you wish to give your customers, remember that you should never be doing all the talking. Be sure to listen attentively to the needs, concerns and wants of your customers. Hearing them all out will enable you to cater to their specific requests. It’s all part of providing personalized customer service. And they’ll truly appreciate you for it.

“While it might be important to you to let prospects know what you offer, it’s also vital to pay attention to what they are saying,” insists Right On Interactive, “What kind of relationship are they looking for? What kind of help do they need? What kinds of resources are best to share with them?”

2. Give them your undivided attention.

All of your customers know they aren’t your only customers. However, that’s no reason to make them feel like they’re each just one out of a bunch. When interacting with your customers, give them your full attention. Try to avoid putting them on hold in order to attend to other matters instead of their own. Each of your clients should feel like they are the only ones who matter when they’re speaking with you.

“No customer wants to feel as though he or she is just a number,” notes Serenity Gibbons on Entrepreneur.com, “This is one benefit that small businesses have over much larger corporations. As your business grows, though, it can become far more difficult to know each person. In your database, include the date of the customer’s first purchase and a notes section where you and your staff can input small details that come up.”

MeloTel’s DaFeeder Preview Dialer can help your team of phone agents make those specific notes on each and every one of your customer accounts. Not only does it allow for one-touch dialing and the managing of dispositions, but the telemarketing software provides an online database that you can update as often as you wish. DaFeeder Preview Dialer is well-known within call centre environments as a great way to grow customer relationships!

For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!