Social Interactions Between Employees Can Be Good For Business!

There are a number of business owners out there who discourage social interactions between their employees. They view socializing as something that diminishes productivity. A “strictly business” approach in the workplace is the idea that some executives feel is the key to their companies’ successes. The MeloTel team definitely does not agree with this approach at all. One visit to our office will quickly inform any visitor that we’re quite the social bunch. Our employees…

The Importance Of Regular Feedback Sessions With Your Phone Reps

In our last blog, we pointed out that one of the top ways to keep your call centre employees pumped about working for you is to ask them to provide you with feedback. Doing so encourages the people who work for you to be transparent with their feelings. It makes them a lot more comfortable in their working environments. Furthermore, it’s very beneficial for your business to get advice straight from the horses’ mouths. “Invest…

A Very Happy New Year From MeloTel!

Happy New Year everyone! 2018 is finally here! And with the changing of the calendar comes a brand new opportunity for you to take your business to the next level. The entire MeloTel team is excited to work with you to help you make this year your most successful year yet. Having come off of our most successful year ever in 2017, we’re pretty motivated to top it. And the only way we can do…

3 Good Ideas About How To Make 2018 Your Most Successful Year Yet

With the holiday season about to officially get underway, most business owners are thinking about what business will be like once they return from the holidays. If you’re the type of business owner who makes New Year’s Resolutions, you’re among the majority. It only makes sense to think of ways to improve business from one year to the next, right? At MeloTel, we strongly believe we have some good ideas about how you can make…

The Extreme Importance Of Keeping Your Staff Motivated

Allow us, if you will, to remind you of our holiday hours. MeloTel will be operational between the hours of 8:30 a.m. and 6:00 p.m. from Monday to Friday (our regular business hours) straight through until December 20th. We will then be closed for the holidays until December 27th, at which point, regular business hours will resume until the 29th. We shut down again to ring in the new year and start back on January…

4 Ways To Grow The Strength Of Your Call Centre Team

Call centre managers are well aware of the fact that they have a lot of responsibilities. Many are required to manage upwards of 20-30 people – that’s no small feat. Especially because phone agents have pretty demanding jobs, call centre managers need to find ways to lift the spirits of their team members. After all, being on the phone all day can wear on your emotional well-being. The bottom line is that the best call…

Never Underestimate The Importance Of Providing Feedback

We’re not exactly sure that there’s a downside to providing feedback to your employees. After all, if one of your top objectives is to improve the performances of your staff members, you’ll need to offer some helpful advice at some point. However, feedback is meant to not just give your workers tips on how to do their jobs better. Its intent should be to motivate your team to want to perform at its best. Let…

How Important Is It To Provide Your Employees With Regular Feedback?

We have to admit that the question posed by the title of today’s blog has an incredibly simply answer: very. Let it not be lost on you that communication always has been and always will be an incredibly important part of any relationship. Many would argue that it’s the most important part! And that is certainly true for the employer/employee relationship. Simply put, provide regular feedback to your employees if you want your business to…

The Importance Of Feedback Going Both Ways

When you assume an authoritative role at your business, it means that you have a lot of responsibilities. For business owners, managers and supervisors, the employees at your company operate “on your watch”, meaning that you have to account for their performances, whether they’re good or bad. This is why feedback that goes both ways is so important. Naturally, it’s important for you to communicate to your team members about the various things they need…

3 Ways To Make Your Telemarketers’ Lives Easier

If you’re an employer of telephone agents, then you know just how hard it can be to hear the word “no” every day. Needless to say, you hear that word when you monitor the phone calls of your reps. Cold callers are especially used to rejection. But that doesn’t make it easy for them to handle it. A person whose job it is to generate sales over the phone from people they’ve never met before…