3 More Tips For How To Bolster Production In Your Call Centre

In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers to help them improve performances at their places of business. In today’s blog, we’ll pick up where we left off with three more excellent tips for how to bolster production in your call centre. 1. Find ways to constantly boost employee morale. Never assume that your phone agents don’t need motivation on a regular basis….

3 Ways To Ensure You Run A Top-Performing Call Centre

Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how much effort and dedication must go into the job of a call centre phone agent. As you may have guessed, we have a lot of experience working with call centre businesses, providing them with a variety of cloud-hosted services including our Commercial Phone Services, DaFeeder Preview Dialer and Monitor/Whisper Control Panel. However, there are steps…

Giving Your Phone Agents The Tools They Need To Succeed

In our last blog, we revisited the all-important topic of making your call centre a better place to work. More specifically, we focused on the various ways you can help ease the pressure that comes with the job of being a phone agent. When you’re able to effectively communicate with your staff members, allow them moments of stress relief throughout each day and offer them regular feedback, you’ll be helping to make happy employees who…

3 Steps To Being The Best Phone Agent You Can Be

At MeloTel, we have many years of experience working with business owners who run call centres. We’re very well aware of the extremely hard work that is put into making call centres run smoothly. Naturally, hiring dedicated and energetic phone agents is an absolute necessity. And, of course, equipping your call centre with state-of-the-art equipment and software is integral to the company’s success. Of course, the MeloTel team prides itself on offering cloud-hosted Commercial Phone…

How Sweet It Is To Be Appreciated By Our Clients!

There are few things in this world that make the MeloTel team happier than knowing that we’ve made our clients happy. The name of the game, for us, is to make businesses better. But we also insist upon providing the absolute best customer service in the telecom industry while offering the cloud-hosted services that help to better those businesses. Of course, there is only one guaranteed way to know whether or not our clients are…

Taking The Necessary Steps To Improve Your Call Centre

All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot of cogs and wheels that need constant oiling in order for the business to function at its best. What does that mean, exactly? Well, firstly, it entails paying close attention to the needs and concerns of the individuals who work the phones for you. They’re all made up of different personalities. You have to cater…

How To Avoid High Employee Turnover At Your Call Centre

If we’ve said it once, we’ve likely said it a thousand times: a call centre employee has one of the hardest jobs in the world! This is why we make efforts to tip our caps to them on a pretty regular basis, here on the MeloTel Blog. There’s no denying that working the phones all day can be gruelling. Overcoming objections and managing irate callers is often a part of a call centre employee’s everyday…

The Importance Of Introducing Gamification To Your Call Centre

We can’t lie. We’re a bit heartbroken this morning. There are certain members of the MeloTel team who stayed up until 2:30 in the morning last night to catch the end of the Women’s Hockey Gold Medal Game at the Winter Olympics. Bearing witness to Canada’s shootout loss against the United States was less than a fun moment, to say the least. We’d like to take this opportunity, however, to recognize the amazing talent and…

How To Make The Lives Of Your Call Centre Employees Easier

Call centre work isn’t easy. There are many who will read that sentence and immediately feel that it’s an understatement. For anyone who has ever worked on the phone, we applaud you. We know how difficult it can be to perform cold calls all day long, attempting to sell products and services to people you’ve never met and who have never heard of you before. You deserve recognition. To be honest, you deserve a lot…

3 Ways To Keep Your Call Centre Staff Pumped About Working For You

Now that 2018 is over a week old, the majority of the North American population is back to work. Have you noticed anything different about your staff members? Do the words “fatigued”, “lackadaisical” and “burnt out” come to mind? You would think that after a joyous holiday season, most people would be recharged and ready to go at work once the New Year begins. But that’s not always the case. It’s not uncommon for workers…