Just How Easy Is It To Make The Switch To MeloTel?

At MeloTel, we’re only too happy to add new business owners to our list of clients. The only way to grow our business is to help other entrepreneurs grow their own. Our long list of cloud-hosted services have been assisting small to medium-sized business owners in North America to expand their horizons for nearly a decade now. And we’d love nothing more than to help your business too! We understand, however, that making the switch…

How To Make Your Call Centre A Better Place To Work

A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits made by the company he/she represents. However, as all good call centre managers know, running a successful business has nearly nothing to do with getting phone agents to push sales on their customers. It has everything to do with developing and growing relationships. Strong relationships between managers and their phone agents are what help to…

3 Ways To Improve The Performances Of Your Phone Agents

In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps. That means keeping the lines of communication open, showing gratitude, recognizing jobs well done and boosting employee morale through everyday good-natured interactions. Of course, there are a few other techniques that can help along the way. Here are three ways to improve the performances of your phone agents: 1. Share your…

3 More Tips For How To Bolster Production In Your Call Centre

In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers to help them improve performances at their places of business. In today’s blog, we’ll pick up where we left off with three more excellent tips for how to bolster production in your call centre. 1. Find ways to constantly boost employee morale. Never assume that your phone agents don’t need motivation on a regular basis….

3 Ways To Ensure You Run A Top-Performing Call Centre

Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how much effort and dedication must go into the job of a call centre phone agent. As you may have guessed, we have a lot of experience working with call centre businesses, providing them with a variety of cloud-hosted services including our Commercial Phone Services, DaFeeder Preview Dialer and Monitor/Whisper Control Panel. However, there are steps…

Giving Your Phone Agents The Tools They Need To Succeed

In our last blog, we revisited the all-important topic of making your call centre a better place to work. More specifically, we focused on the various ways you can help ease the pressure that comes with the job of being a phone agent. When you’re able to effectively communicate with your staff members, allow them moments of stress relief throughout each day and offer them regular feedback, you’ll be helping to make happy employees who…

3 Steps To Being The Best Phone Agent You Can Be

At MeloTel, we have many years of experience working with business owners who run call centres. We’re very well aware of the extremely hard work that is put into making call centres run smoothly. Naturally, hiring dedicated and energetic phone agents is an absolute necessity. And, of course, equipping your call centre with state-of-the-art equipment and software is integral to the company’s success. Of course, the MeloTel team prides itself on offering cloud-hosted Commercial Phone…

How Sweet It Is To Be Appreciated By Our Clients!

There are few things in this world that make the MeloTel team happier than knowing that we’ve made our clients happy. The name of the game, for us, is to make businesses better. But we also insist upon providing the absolute best customer service in the telecom industry while offering the cloud-hosted services that help to better those businesses. Of course, there is only one guaranteed way to know whether or not our clients are…

Taking The Necessary Steps To Improve Your Call Centre

All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot of cogs and wheels that need constant oiling in order for the business to function at its best. What does that mean, exactly? Well, firstly, it entails paying close attention to the needs and concerns of the individuals who work the phones for you. They’re all made up of different personalities. You have to cater…

How To Avoid High Employee Turnover At Your Call Centre

If we’ve said it once, we’ve likely said it a thousand times: a call centre employee has one of the hardest jobs in the world! This is why we make efforts to tip our caps to them on a pretty regular basis, here on the MeloTel Blog. There’s no denying that working the phones all day can be gruelling. Overcoming objections and managing irate callers is often a part of a call centre employee’s everyday…