3 Ways To Keep Your Call Centre Staff Pumped About Working For You

Now that 2018 is over a week old, the majority of the North American population is back to work. Have you noticed anything different about your staff members? Do the words “fatigued”, “lackadaisical” and “burnt out” come to mind? You would think that after a joyous holiday season, most people would be recharged and ready to go at work once the New Year begins. But that’s not always the case. It’s not uncommon for workers…

A Very Happy New Year From MeloTel!

Happy New Year everyone! 2018 is finally here! And with the changing of the calendar comes a brand new opportunity for you to take your business to the next level. The entire MeloTel team is excited to work with you to help you make this year your most successful year yet. Having come off of our most successful year ever in 2017, we’re pretty motivated to top it. And the only way we can do…

Important Elements Of A Company Website – Especially During The Holidays

During this time of year, retailers from all over North America are at their busiest. They are welcoming more customers into their stores now than at any other time of the year. As well, their websites are enjoying more traffic. As we’ve pointed out in numerous blogs before, it’s highly important to have an easy-to-navigate, visually attractive website in order to entice consumers to visit a store in person. This is never more important than…

Revisiting A Call Centre Must-Have: DaFeeder Preview Dialer

MeloTel has long heralded the wonders of DaFeeder Preview Dialer – a practical must-have for all call centres. It is a web-based telemarketing software that doubles as an automatic dialer and an online filing system for your call centre representatives. The feature allows call centre managers to load in campaigns of their choice so that they can adequately determine which leads are called and at what time. Campaigns can be based on industry, location in…

4 Ways To Grow The Strength Of Your Call Centre Team

Call centre managers are well aware of the fact that they have a lot of responsibilities. Many are required to manage upwards of 20-30 people – that’s no small feat. Especially because phone agents have pretty demanding jobs, call centre managers need to find ways to lift the spirits of their team members. After all, being on the phone all day can wear on your emotional well-being. The bottom line is that the best call…

Completing Our Look At “Da Feeder 5 Minute(ish) Intro”

In our last blog, we introduced our recently posted YouTube video entitled “DaFeeder 5 Minute(ish) Intro”. In the video, MeloTel Founder and CEO, John Meloche details the ways in which our fantastic DaFeeder Preview Dialer service can make the lives of your call centre staff members so much easier. With the help of visuals, John showcases the many benefits of using DaFeeder, which include setting up your own calling campaigns, loading scripts for your phone…

MeloTel Launches “DaFeeder 5 Minute(ish) Intro” Video!

DaFeeder Preview Dialer is a must-have feature for any business that operates a call centre. This web-based telemarketing software allows for your employees to not just have contacts automatically dialled for them, but it functions as an excellent online filing system. It’s a simple web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. Yesterday, MeloTel’s Founder and CEO, John Meloche launched a brand new video entitled “DaFeeder…

4 Effective Ways To Help Call Centre Reps With Their Performance

If you own or manage a call centre, you know how much effort needs to be put into securing strong employee performances. Your office is likely comprised of a wide variety of personalities that all interact with their customers over the phone a little bit differently from each other. And while there’s nothing wrong with that, there is certainly something to be said about maintaining a uniform way in which your brand is represented. Naturally,…

Finding Ways To Step Up Productivity In Your Call Centre

Call centres are busy places, buzzing with energy and a lot of enthusiasm. The best ones are, anyway. Call centre managers who have great handles on boosting the morale of their phone agents enjoy high sales numbers and excellent rates of customer satisfaction. Yes, pleasing your customers begins with pleasing your employees. But, as all call centre managers know, there are numerous ways to step up productivity. Here are three: 1. Give each of your…

How Can Playoff Season Boost Production At Your Call Centre?

It’s a very exciting time in the City of Toronto – for sports fans, anyway. With the beginning of the Toronto Blue Jays regular season last week and the start of the postseason for both the Raptors AND the Maple Leafs (yes, the Leafs are in the playoffs!), the city is abuzz with energy. Undoubtedly, the Air Canada Centre – which is home to both the Raptors and the Leafs – will be packed on…