How Sweet It Is To Be Appreciated By Our Clients!

There are few things in this world that make the MeloTel team happier than knowing that we’ve made our clients happy. The name of the game, for us, is to make businesses better. But we also insist upon providing the absolute best customer service in the telecom industry while offering the cloud-hosted services that help to better those businesses. Of course, there is only one guaranteed way to know whether or not our clients are…

Just A Reminder – VoIP Rules!

As Canada’s Hosted Company, MeloTel proudly offers a wide variety of services that we feel makes us more than your average telecom provider. MeloTel is a one-stop shop for all of your business needs! Whether you need to have your website regularly updated on your behalf, your spam blocked or your call centre running like a well-oiled machine, MeloTel has the solution for you. However, we’ll never forget about what brought us to the dance….

Introducing The Plantronics Convertible Headset!

As you’re quite likely aware, MeloTel prides itself on being a top-of-the-line telecom provider. We’re able to confidently make such a statement, firstly because of our dedication to providing unbeatable customer service. We know that no matter what products and services we offer small and medium-sized business owners in North America, it’s our genuine interest in our clients that helps to separate our brand apart from our competitors. Our team places great emphasis on its…

Revisiting The Advantages That VoIP Provides Over Landlines

When is the last time you heard of someone using a “cell phone”? These days, it’s pretty hard to find someone who isn’t using a “smartphone”. These mini-do-it-all computers have overtaken cell phones as the chief mobile ways that people communicate with each other. Because smartphones allow their users to make phone calls just as easily as they allow people to surf the internet, they are all the rage. And they don’t seem to be…

3 Steps To Being A Great Call Returner

In our last blog, we revisited the ever-important topic of returning phone calls. Your ability to master the art of returning every phone call can literally make or break the relationships you’ve established with your customers. As we made clear, no one likes being ignored. And when you neglect to return messages that were left for you within 24 hours, your customers will likely feel that you’re ignoring them. How can you ensure that you…

Mastering The Art Of Returning Every Phone Call

Is there anything more annoying than being ignored? No one likes to be shut out. When people feel like they aren’t being paid attention to, they begin to feel devalued and even demoralized. Believe it or not, you run the risk of putting your customers in such positions when you don’t promptly return their phone calls. Consider the fact that, in 2018, there are multiple ways to contact someone. We have email, social media, texts…

Making Or Breaking The Customer Experience Through Hold Time

We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold time is no minor facet of your customer service practices. A 2015 Consumer Reports study found that 66 percent of the 1,016 adults surveyed found long waits on hold to be highly annoying. The way we see it, putting people on hold is inevitable. But the customer experience doesn’t have to be poor because of…

3 Disadvantages Of Sticking With Your Landline Telephones

It’s a secret to no one that MeloTel has long championed the use of VoIP telephony by small and medium-sized business owners. By speaking over the cloud, you afford yourself many new benefits that were unheard of when there was no other calling option than traditional landline telephones. Of course, there are still many businesses across North America that continue to use the age-old technology. And, as a result, they’re missing out on a number…

Using The Telephone To Provide The Best Customer Experiences Possible

No matter how advanced modern technology has become, there’s still no beating the good old telephone when it comes to communicating with others. Second only to face-to-face conversations, telephone conversations allow individuals to make genuine connections through real-time interactions. Text messages, for example, create stagnated conversations. When a text is sent, it sometimes takes several minutes, hours or even days to get a response. However, the telephone shouldn’t be taken for granted. It can only…

3 Telephone Customer Service Practices That Earn Brands Glowing Reputations

For small business owners all over North America, it is vitally important for them and their employees to master the telephone conversation. With the absence of facial expressions, hand gestures and other forms of body language, a company representative must adhere to particular customer service practices that will help the brand he/she is representing to earn glowing reputations. Here are three: 1. When it comes to hold time, ask, don’t demand. In the past, we’ve…