Reminding You About The Advantages Of VoIP Over Landline Phones

As Canada’s Hosted Company, MeloTel proudly heralds the many benefits of VoIP-based telephone systems. Since our inception, we have been introducing North American business owners to our cloud-hosted phone services. Our intention has always been to help them take advantage of the many new features that are made available when making the switch. Landline phones can only provide you with so much. They come with basic features while VoIP phones allow for a wide range…

5 Steps To Making Sales On Your First Calls To New Leads

Readers of the MeloTel Blog know how much we respect telemarketers. We are constantly giving them credit for being among the hardest working individuals in any industry. At MeloTel, it’s never lost on us that working on the phone can be gruelling. This is especially true for call centre reps whose jobs it is to cold call leads and attempt to make sales on each call. For them, overcoming objections needs to be a top…

4 Steps To Leaving Professional Voicemails Every Time

We’ve all probably left so many voice messages in our days that we take for granted that we know how to leave them. After all, what’s so hard about leaving a message? Recording a voicemail is so commonplace, it doesn’t require much thought. Or does it? As a business owner, it’s imperative that you keep in mind that with each word you utter, you are representing your brand. Your voicemails, therefore, must always be very…

Continuing Our Commitment To Making Your Life Easier

At MeloTel, we cherish our customers. It’s never lost on us that each and every North American business owner who has entrusted our company as their telecom service provider has taken a chance. We know that it’s likely easier to go with one of the big-named corporations, simply based on their sizes, illustrious advertising campaigns and resulting reputations. This is why we take such great strides in truly making it easier to work with us….

Working Together To Make 2018 Your Most Prosperous Year Yet!

On behalf of the entire MeloTel team, we hope that you all had a very Merry Christmas! It’s hard to believe that yet another holiday season has come and is almost gone. With that said, we’d like to remind you that we are open today and tomorrow until our regular time of 6:00 p.m. EST, however we will be closed until Tuesday, January 2nd so that we can all ring in the new year. Here’s…

Revisiting The Importance Of Hold Music For Your Callers

There’s only ten days until Christmas! Needless to say, it’s a pretty exciting time of year. From everyone, here at MeloTel, we wish you the absolute happiest of all holiday seasons! We also wish you success in helping the members of your customer base enjoy this time of year. Believe it or not, the ways in which you interact with your customers, this month, will play a huge role in whether or not they return…

Business Owners Deserve Holidays Too!

Happy holidays everyone! Yes, we’re still a couple of weeks from the official start of the holidays…but it’s the MeloTel way to spread holiday cheer all month long. It’s also the MeloTel way to keep our customers in the loop about all of the goings-on with our business. And we just wanted to remind you that we will be closed from December 22nd to December 26th. We will open on the 27th for the duration…

3 Reminders Of How To Offer Festive Customer Service Over The Phone

The busy holiday shopping season – which is the present time of year (“present”, see what we did there?) – isn’t just about retailers enjoying rushes of new customers through their doors. It’s also a time when individuals who work on the phone are inundated with heavy waves of phone calls from customers. Needless to say, ensuring top-quality customer service should top the to-do lists of all companies that conduct business over the phone. At…

Discerning Between The Right And Wrong Ways To Take Someone Off Hold

In our last blog, we revisited the topic of placing customers on hold and unveiled some of the appropriate steps that customer service reps should take to do it correctly. At first thought, it may seem like putting someone on hold is an easy thing to do – something not even worth discussing. We’d argue that the complete opposite is true! Putting someone on hold is one of those “small” things that can make a…

Discerning Between The Right And Wrong Ways To Place Someone On Hold

This wouldn’t be the first time we’ve blogged about hold time. And it’s not likely to be the last. Putting a customer on hold is actually a bigger deal than you may assume. Sure, it’s something that’s done every day by practically every company that conducts business over the phone. But how many businesses are putting people on hold the right away? So there’s a right way and a wrong way to place someone on…