3 More Tips For How To Bolster Production In Your Call Centre

In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers to help them improve performances at their places of business. In today’s blog, we’ll pick up where we left off with three more excellent tips for how to bolster production in your call centre. 1. Find ways to constantly boost employee morale. Never assume that your phone agents don’t need motivation on a regular basis….

3 Ways To Ensure You Run A Top-Performing Call Centre

Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how much effort and dedication must go into the job of a call centre phone agent. As you may have guessed, we have a lot of experience working with call centre businesses, providing them with a variety of cloud-hosted services including our Commercial Phone Services, DaFeeder Preview Dialer and Monitor/Whisper Control Panel. However, there are steps…

MeloTel No Longer Offers Shared Web And Email Hosting Services

Welcome back to work everyone! If you share this wonderful country of Canada with the MeloTel team as your home, we hope that you had an incredibly Canada Day long weekend. As we pointed out in our last blog, there is plenty to be proud about as Canadians. Here’s hoping this year’s Canada Day was your best one yet! And, if you happen to be our awesome neighbours to the south, we hope that you…

Isn’t It Time You Made The Switch To VoIP?

At MeloTel, we’ve been championing VoIP telephony since our company’s inception. You could say that it is our brand’s bread and butter. Although we’ve added many amazing cloud-hosted services to our list of features since our company began, we’re proud to say that our VoIP-based Commercial Phone Services continue to be among of our most popular and highly regarded services. But what makes VoIP phones superior to landlines? Let’s start with cost. To be perfectly…

ITEX Barter Canada Lets You Barter What You Have For What You Want!

Do you own a restaurant, but find yourself struggling to fill the seats on a daily basis? Are you a hotel owner who constantly has vacant rooms? Do you own a retail store that has idle stock that won’t fly off the shelves no matter how much you discount their prices? Are you the owner of a media outlet that is experiencing difficulty selling its ad space? If you have answered “yes” to any of…

How To Provide Top-Of-The-Line Over-The-Phone Customer Experiences

At MeloTel, we specialize in providing North American business owners with all of their telecom needs. We’re happy to report that, over the past decade, we’ve grown from a cloud-hosted telecom company to a one-stop shop for all things related to business growth. With that said, we’re still very proud of the VoIP-based Commercial Phone Services that brought us to the dance! Are you still using traditional landlines? If so, we’d be more than happy…

What Are The Right And Wrong Ways To Place Callers On Hold?

No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making reservations or simply discovering the hours of operation, consumers call companies all the time. It’s so vital to remember that when representing your company over the phone, you don’t have the luxury of hand gestures, facial expressions and other types of body language to convey your message. As we’ve pointed out many times in the…

Why Returning Phone Calls Should Be A Top Priority

Today, more than ever, your company’s reputation counts for a lot. Needless to say, word can spread fast. With the advent of social media came multiple ways for individuals to express their dissatisfaction to upwards of thousands of people within seconds. Your company’s reputation can be made or broken by the ways in which people discuss it online. This is why it’s so important to focus on your customer relationships. Gaining and maintaining respectability has…

Client Spotlight: Trillium TLC

Do you “love” your valuable belongings? Most of us do. In many cases, our jackets, purses, dresses and sports equipment carry especially important meaning for us. Even when they no longer fit us or can’t be used any further, we hold on to them because of their sentimental value. It’s this love that makes us all wish we could restore many of our older valuable belongings to states of brand newness. Introducing Trillium TLC! Lucky…

How To Be The Absolute Best Phone Agent In The Business

MeloTel’s VoIP-based Commercial Phone Services have helped to revolutionize the ways in which call centres all throughout North America operate. Of course, it also helps that we offer such services as Monitor/Whisper Control Panel to help call centre managers properly monitor their phone agents and offer feedback that helps to improve performances. As we pointed out in our last blog, every call centre manager wants his/her team to be the best in the business. But,…