A Reminder Of How To Properly Put Callers On Ho-Ho-Hold

As we’ve been discussing on our blog all week long, the need for unbeatable customer service is at an all-time high. With the holiday shopping season in full swing, most companies throughout North America are experiencing higher than normal call volumes. They’re not just accepting more calls – they’re getting calls from consumers who are in rushes, need things quickly and don’t have a ton of patience. Practice patience. Naturally, it’s important for the phone…

How To Manage Your Holiday-Based Increase In Call Volume

How are your phone agents handling their current increase in call volume? As we pointed out in our last blog, it’s vitally important to ensure that appropriate telephone etiquette is being practiced by your phone agents to wow everyone who calls into your business. That way, you can ensure that customers aren’t just satisfied for now, but impressed enough to remain your customers well into the future. Don’t blind transfer. One of the biggest pet…

Delivering Your Best Customer Service Is A Holiday Season Must

Providing top-of-the-line customer service is important all year round. But, it can be argued that there’s no more important time of year than now to turn up your customer service levels. Undoubtedly, your call volume has increased over the past few weeks. With holiday shoppers all over North America looking for the perfect gifts for their loved ones, your business is being called upon at a higher rate than normal for help. Keep in mind…

Getting Set To Celebrate Our 10th Anniversary!

On January 4th, 2019, MeloTel will turn 10 years old! The notion of starting a business that would transition business owners from using their age-old traditional landline phones to a new and innovative VoIP-based system may have seemed like a crazy one a little over a decade ago. But to MeloTel Founder and CEO, John Meloche, it was a bright idea worth investing in. At a certain point in our history – which wasn’t all…

Preparing Our Team And Our Clients For A Wonderful Holiday Season

On behalf of the entire MeloTel team, we’d like to take this opportunity to offer all of our friends, family members, colleagues and clients a very joyous holiday season! You may be thinking that it’s a bit early to start offering holiday well wishes, but that’s not the way we see it. If you know anything about the MeloTel team, you know that we love the holidays. And we always enjoy celebrating them together. This…

How To Make Customers Switch From Your Competitors To Your Company

At Melotel, we have many clients who have made switches from well-known, larger corporations to our smaller, customer-first organization. One of the top reasons for that is we put our customers first. Our customer-centric approach to doing business includes getting to know each of our clients personally so that we become aware of their unique needs. It also includes various steps than enable us to provide business owners with reasons to switch from other telecom…

An Important Message From MeloTel To All Business Owners

For approximately the last eight months or so, a large number of Bell customers have participated in what can only be called a mass exodus from the large-scale telecom provider. It has come to our attention that many people have experienced challenges with Bell’s version of the Single Number Reach service, not the least of which is Bell’s halting of the services that their customers have depended on for many years. Quite obviously, this has…

Why It’s Best To Treat Customers Like Friends

In our past two blogs, we championed the act of blogging because, among many other reasons, it positions your company as a “friend” to its supporters. As we’ve highlighted, in today’s world, consumers want more than just products and services. They want to be able to put their trust in particular brands so they can go back to them time and time again for what they need. Today, a dependable company is like a trusted…

How To Bolster Your Customer Service For The Holiday Rush

Welcome to the first of November! In the business world, today is unofficially regarded as the first day of the holiday shopping season. With Halloween now behind us, businesses all over North America are exchanging their orange and black decorations for those of the red and green variety. They are also preparing for the significant increase in both foot traffic and call volume that comes with every holiday season. To prepare for the holiday rush,…

Treating You To The Best Telecom Services In The Business

With Halloween coming tomorrow, it brings to mind that, for business owners, the act of “treating” is one that should be practiced all year round. Treating your customers like the special people they are is integral to the success of your brand. Without a strong customer service regimen, your company is not likely to enjoy much success. Remember that, thanks to social media, word gets around quicker than it ever has in the past. If…