For enjoying the features of a Hosted Phone System it is not necessary to purchase and maintain costly equipment in your office. The equipment is maintained at our site, all you need is a high speed Internet.
MeloTel Virtual Hosted Phone System
Assign multiple numbers to your company, define extensions, virtual directory and allow incoming calls to reach certain extensions or departments on or off the network. The system answers all the calls and can be programmed to play professionally recorded welcome messages. It provides the callers a set of choices such as dial-by-name, dial-by-extensions and routes the calls to the appropriate department or workforce based on the option preferred by the callers. Incoming calls can be efficiently directed to the other numbers, including cell phone numbers, you can manage your business from any location and still provide the callers with the idea that you are operating from your office, system automatically transfers the unattended calls to the voice mail box of the employees where the callers can leave voice messages.
You can communicate with all the employees operating from various geographical locations using a single phone number, rather easily. By using the system multiple calls can be managed at the same time. The system routes all calls without sending busy signals to the callers.
Local & Toll Free Number Portability
Move your service to MeloTel without having to change your existing numbers. You may also move your office location to a new area where your old area code is not available or even order telephone numbers in locations where you wish to operate your business without a physical location.
Toll Free or Local Numbers
Assign toll free numbers (800, 855, 866,877, 888, etc) to your company name. you may also assign numbers from other area codes and enable others to contact you locally. You can open up your client base to anywhere in North America with a toll free number.
Voice Mail to Email
If you’re unavailable, busy or just didn’t get to the call in time, the voice mail feature answers calls after a certain amount of time and records the caller’s message. You may check and modify your voicemail from anywhere by calling your extension.
Voice Mail in your Email
After a voicemail is created, it can be automatically forwarded to your email address as a WAV file you can play on any device.
Automated Attendant Receptionist
Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.
Email 2 Fax / Fax 2 Email
The fully-featured fax server can receive and send faxes over email or by using the web management interface. Here’s a simple way to understand what MeloTel Fax is: We give you the ability to send and receive faxes without any equipment. As a customer… Send a fax by emailing firstname.lastname@example.org. Faxes received are sent right to your email as a PDF document.
Company Directory, Dial By Name
Simply dial a few characters of the first or last name for the person you are trying to reach and once you confirm the correct user, the call is automatically routed accordingly.
The incoming call rules feature improves privacy protection, automates tasks, and increases user’s productivity. Filter incoming calls based on CallerID, status of user and time of call, using rules that can perform a set of predefined actions, such as hang up and transfer to certain destinations on or off network.
Music On Hold
Customize your music on hold to suit your brand! Use this feature to play your favorite music, company theme song or per-recorded messages advertising today’s specials. Being on hold doesn’t need to be boring.
Out of Office Options
Create rules to perform a set of predefined actions on certain dates. If you’re closed at 6pm, let the callers know and automatically direct calls to after hours line or voicemail. Set unlimited rules and plan in advance up to 100 years.
The MeloTel VoIP Panel
The VoIP Panel interface allows our customers a secure and highly accessible way to manage, customize and configure everything easily and from anywhere in the world. Change voicemail passwords, setup calling rules and listen to your call recordings. The MeloTel VoIP Panel is what makes us unique. This feature rich control panel gives you a complete overview and control over your entire companies telecommunications infrastructure from anywhere in the world, 24/7.
Mobile and Conferencing
Businesses can schedule and have multiple conferences on their conference number or dial internally within your network. The conference center feature supports one-time and recurring conferences. Conference participants can authenticate when they connect to the conferencing server. Real-time conference utilization reports are available in the interface. When you are out of office or on the road, you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.
Our data facility is hosted at Black Iron Data Centre DC3 in Markham. It is L.E.E.D. Certified. We’re utilizing one of the most power stingy hardware on the market, and allocating resources in a way to maximize efficiency.