Important Elements Of A Company Website – Especially During The Holidays

During this time of year, retailers from all over North America are at their busiest. They are welcoming more customers into their stores now than at any other time of the year. As well, their websites are enjoying more traffic. As we’ve pointed out in numerous blogs before, it’s highly important to have an easy-to-navigate, visually attractive website in order to entice consumers to visit a store in person. This is never more important than…

The Benefits Of Blogging On The First

Welcome to December! It’s certainly a special time of year. With the holidays fast approaching, businesses all over North America are gearing up to have strong ends to their years. An important month has started today for all businesses. And it’s an especially important day for their blogs. You see, it’s the first of the month. And that means that it’s time to create a new section in your blog archives! When you regularly post…

Beginning A New Blog Has Many Benefits For Your Business

We’re very proud to let you know that MeloTel’s Bloggers & Creative Writers For Hire have helped many of our clients to significantly improve their web presences. In addition to composing well-researched, readable and engaging blogs, our team also provides a variety of other writing services including website copy, press releases and newsletters. In addition, we manage and update social media accounts as well. With 2018 just around the corner, we shouldn’t have to explain…

Discerning Between The Right And Wrong Ways To Take Someone Off Hold

In our last blog, we revisited the topic of placing customers on hold and unveiled some of the appropriate steps that customer service reps should take to do it correctly. At first thought, it may seem like putting someone on hold is an easy thing to do – something not even worth discussing. We’d argue that the complete opposite is true! Putting someone on hold is one of those “small” things that can make a…

Discerning Between The Right And Wrong Ways To Place Someone On Hold

This wouldn’t be the first time we’ve blogged about hold time. And it’s not likely to be the last. Putting a customer on hold is actually a bigger deal than you may assume. Sure, it’s something that’s done every day by practically every company that conducts business over the phone. But how many businesses are putting people on hold the right away? So there’s a right way and a wrong way to place someone on…

Our Customers Mean The World To Us!

Christmas is a month away! In case you actually needed a reminder, just take a look at the action taking place at retail locations throughout North America today. It’s Black Friday! Undoubtedly, stores everywhere are experiencing their annual rush of customers who are looking to find the best bargains for all of their holiday gifts. With that, we’d like to offer up a little gift of our own. On behalf of the entire MeloTel team,…

How Important Is Your Domain Name To Your Business?

We can answer the question posed by today’s blog title with one word: extremely! However, that isn’t the end of our blog. Allow us to reiterate a point we’ve made in blogs of past that should never be underestimated. A strong online presence is integral to your company’s success. It’s nearly 2018. If your company can’t be found online, it’s going to run into some very big problems…like going out of business! Don’t take for…

Revisiting A Call Centre Must-Have: DaFeeder Preview Dialer

MeloTel has long heralded the wonders of DaFeeder Preview Dialer – a practical must-have for all call centres. It is a web-based telemarketing software that doubles as an automatic dialer and an online filing system for your call centre representatives. The feature allows call centre managers to load in campaigns of their choice so that they can adequately determine which leads are called and at what time. Campaigns can be based on industry, location in…

How Being Smaller Can Make A Big Difference

The majority of consumers tend to sign up for services that are provided by big name providers. And, to be perfectly honest, it’s hard to blame them. Most of us are wowed by elaborate advertising that comes by way of television commercials, radio spots, internet banners, public transit ads and billboards. The idea, we suppose, is that if a company is willing to pour that much into their advertising, they must be pretty reputable. After…

3 Ways To Step Up Your Customer Service Game For The Holidays

With the holiday season now here, it’s important to take your customer service to the next level. That certainly isn’t to say that you should be slacking at any other point of the year. Providing unbeatable customer service is a year-round must! However, it goes without saying that putting people in a festive mood is the definitely an important aspect of providing customer service at this point in the year. Arguably, this goes double for…