4 More Tips For Giving Constructive Feedback To Your Call Centre Reps

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips. Here are four more: 1. Make time for one-on-one feedback sessions. Some call centre managers like to provide feedback at their phone agents’ workstations. But this doesn’t exactly allow for a lot of privacy. It can prevent employees from opening up and having dialogues that can further…

3 Effective Ways To Provide Feedback To Your Phone Agents

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well. It’s one thing to tell your staff members what their job descriptions are. It’s another thing to guide them along the way to help them perform at their best. At the end of the day, your ability to provide helpful feedback will determine your success as a call…

Your “Tips & Tricks” Could Make You $100 Richer!

A few months ago, MeloTel introduced a new initiative to help bring greater attention to our clients and colleagues while also providing those same individuals with some helpful tidbits. We refer to it as our ongoing “Tips & Tricks” contest and, the way we see it, it couldn’t be any easier to win! All that is required to enter the contest is to visit our the Client Tips, Tricks & Story Submission page on our…

Examining The Power Of The Words “Thank You”

Thank you – two little words that most of us probably utter several times a day. They may not seem like such a big deal. We tend to thank people for the smallest things. Holding a door open or passing a napkin, for example. Of course, it’s never a bad idea to thank someone for a kind gesture. However, in the world of customer service, speaking those two little words can mean the difference between…

The Extreme Importance Of Expressing Empathy

You may have noticed, this week, that our blog is focusing on the theme of professional telephone etiquette. Having already covered the importance of smiling while on the phone and initiating top-quality holding procedures, we figured it was time to delve into another integral element of providing top-of-the-line customer service. The ability to offer empathy is something every customer service phone agent should have. What is so important about expressing empathy? It’s the clear marker…

How To Make Hold Time A Good Time

In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called any business (isn’t that all of us?) has been put on hold at some point or another. So, is hold time really a big deal? For many people, it is. Let’s be honest – we all know that no one really likes to sit on hold. So, as a customer service provider, it’s integral that…

Why It’s Important To Smile Before You Dial

At MeloTel, we’re big proponents for excellent customer service. Obviously, our team is made up of customers too. It’s highly noticeable to us whenever we contact businesses for customer service and receive assistance that we consider less than stellar. Our team insists upon providing the best customer service in the telecom industry. And we feel we have been successful in garnering an excellent reputation as top-notch customer service providers. What helps to stay on top…

Would You Like To Appear In A Future Client Spotlight Blog?

At MeloTel, we are committed to our customers. We don’t just make it a point to provide innovative cloud-hosted services coupled with unbeatable customer service. Our team also considers it very important to grow our customer relationships. Because our customer base is made up of business owners, we know that there are few ways to better build our relationships than to put extra efforts into promoting their businesses. After all, the MeloTel team strongly believes…

The Importance Of Keeping Your Website In Tip-Top Shape

In today’s world, it appears practically impossible to live without the internet. We’ve become a society that goes online for everything. We order food, watch movies, listen to music and research a wide variety of information all on the worldwide web. So, it pretty much goes without saying that, as a business owner, it’s mandatory you develop a strong online presence. Consumers from all walks of life tend to hop online to research products and…

Why You Should Make Blogging On The First Of The Month A Must

It’s the first of the month! In the blogging world, the first of any month is a pretty important day. This is because a blog posted on the first of the month gives your website the impression of “freshness”. Believe it or not, website visitors place a lot of importance on how updated your website looks – or doesn’t look. Today, a blog post falling on a July date looks “old” – even if it…