3 Ways To Improve The Performances Of Your Phone Agents

In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps. That means keeping the lines of communication open, showing gratitude, recognizing jobs well done and boosting employee morale through everyday good-natured interactions. Of course, there are a few other techniques that can help along the way. Here are three ways to improve the performances of your phone agents: 1. Share your…

How To Protect Your Company Website From Hackers

We live in a very tech-obsessed world. Needless to say, the internet provides us with numerous channels for us to communicate with people all over the world on a daily basis. And we’ve definitely come a long way from the not-so-long-ago days of dial-up internet services. Today, people widely use mobile devices such as smartphones, tablets and laptops to surf the worldwide web with ease. It’s important to safeguard your online properties. It should probably…

Why Accepting Feedback Is Good For Your Business

In today’s business world, a company’s reputation counts for a lot. Perhaps it always has. But, these days, consumers have the ability to share their thoughts and views about the companies they do business with very easily. The internet is quite powerful. There are countless different platforms that allow people to write up customer reviews. If your company has received a negative review online, it can do quite a lot to damage its reputation. That…

3 Reasons To Send Out Email Newsletters

At MeloTel, we see as ourselves as “practice what you preach” people. What we highly recommend, we do ourselves. This is most certainly true when it comes to email marketing. Each week, we send out a new email newsletter to our subscribers. And we regularly encourage our clients to reach out to their own customers on a regular basis. Email newsletters provide great ways to keep in constant contact. They serve as excellent online methods…

Being Accessible Is A Big Way To Boost Business

In our last blog, we stressed the importance of staying in touch with your customers. By doing so, you will establish and grow your customer relationships, helping you to discover their individual needs and wants. By getting to know your clients, you will be able to find ways to build brand loyalty. This leads to word-of-mouth promotion that inevitably garners you more customers. It’s a cost-effective marketing strategy. By having an easy-to-access nature, you will…

Staying In Touch With Customers Is The Ultimate Marketing Strategy

Our customers mean a lot to us. It is never lost on the MeloTel team that without the support of the many amazing business owners across North America who make up our customer base, we would have no company to run. It’s also not lost on us that each and every one of our clients has taken a chance. As a smaller telecom provider, MeloTel is a company that many of our clients admit they…

What Does It Take To Have An Engaging Website?

In our last blog, we revisited the topic of updating your website’s content and pretty much insisted that it be done on a regular basis. At MeloTel, we like to practice what we preach. Not only do we endeavour to regularly keep each of our site’s webpages fresh, but we also blog like crazy! On an average week, you’ll find no less than four new blog entries posted in our blog section. Yes, on one…

Congratulations To The Winners Of MeloTel’s Latest Facebook Contest!

MeloTel is happy to announce the winners of our latest Facebook Contest! As selected from a draw that took place live on Facebook this morning (see the video here!), the winner of our $100 cash prize is Christine Faria. The four friends she tagged – Kristen Visser, Toni Velthuis, Allie Futterer and Debbie Sherrer – have all won $25 each! Congratulations to our winners and thank you to everyone who entered the contest. Be sure…

Understanding The Value Of Updating Your Website’s Content

Remember when newspapers were a thing? Okay, well newspapers still exist. However, they’ve largely given way to the internet as a primary source of news and information. People flock to the internet each and every day to discover all of the latest goings-on in the world. Naturally, the worldwide web updates with new content, social media posts, pictures, videos and other intriguing material numerous times throughout each day. Imagine if newspaper publishers were to release…

Last Chance To Enter MeloTel’s Latest Facebook Contest!

“Social media competitions are a very simple and cost effective way to garner more likes, followers, and subscribers,” says Amy Baker of Australia’s 360 Degree Marketing, “By requiring entrants to take a specific action, you will quickly see results. What is particularly great about this feature is that not only will you see results, but everyone who visits your social media site and the site of the entrant will also be privy to this information;…