In today’s world, consumers want things done immediately. At the very least, they expect things to be done quickly. And who can blame them? We live in a world where access to information is at our fingertips. We can call, email, text or even download an app that helps us communicate with businesses in ways that were never heard of just a short time ago. This is why being hard to find is completely unacceptable.
Is it easy for your customers to get access to you?
On average, how many missed calls do you receive per day? How long does it generally take you to return those calls? It’s important to remember that causing the dissatisfaction of even one customer can lead to widespread negative publicity for your business. Keep in mind that social media platforms are regularly used by people who freely expose companies they feel have done them wrong.
Sure, taking some time to return calls may not be doing any “wrong”, however, your customers know they have options. When those other options are easier to get in touch with, it can mean losing customers forever.
What can you do to become easier to access?
You may have to set aside a portion of your day to dedicate to the returning of missed calls and voicemails. Perhaps, starting your day with the act of returning your calls would be your best bet. That way, you can get them all out of the way before you start your new day of business. Early call backs also connote that you got to your missed calls “first thing in the morning”. This will actually go a long way in making good impressions.
At the very least, and if absolutely necessary, you should commission someone in your office to return the calls for you. The last thing you want to do is give your customers the impressions that they are being ignored. At least acknowledging that their calls were missed will help for your customers to exhibit some patience. Giving even one customer the impression that his/her call is being ignored will reflect very badly on your company.
However, the average customer will understand that you’re human. Be sure to communicate the reason it may have taken you a while to return the phone call. We’re not suggesting you divulge intimate details of your private life, but such statements as “I’m truly sorry to have taken so long to get back to you. Unfortunately, I had to tend to a family emergency” will often suffice.
How can you ensure you never miss another important phone call again?
MeloTel proudly offers the fascinating Single Number Reach service which enables you to forward your business phone number to up to five different devices of your choice. That way, when your business phone number is called, all devices will ring at the same time. Single Number Reach makes it virtually impossible to miss another important phone call!
For more information about Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!