Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada https://melo.ca Melo Technology Expert Solutions specializes in empowering small businesses across Canada with innovative Telecom, Digital Marketing, and Content Creation services. With over a decade of experience, we offer affordable, reliable, and personalized technology solutions to help your business thrive in the digital era. Mon, 25 Mar 2024 19:18:30 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://melo.ca/wp-content/uploads/2023/12/100x100-logo.png Melo Technology: Affordable & Reliable IT Solutions for Small Businesses in Canada https://melo.ca 32 32 Proof That Word Of Mouth Promotion Is The Best Kind Of Advertising https://melo.ca/proof-that-word-of-mouth-promotion-is-the-best-kind-of-advertising/ Thu, 28 Mar 2024 01:24:56 +0000 https://melo.ca/?p=36327 This is one of those “If we’ve said it once, we’ve said it a thousand times” things. Nothing beats word of mouth promotion. Like the vast majority of business owners, the Melo Technology team is well aware that consumers trust the words of other consumers much more than they do traditional advertising campaigns.

When a customer has a positive experience with a company and shares it with others, it speaks volumes about the brand. Customer referrals are genuine. They are proof that a company is top-notch. This is why our team so greatly values the Google reviews Melo Technology (formerly MeloTel) has received.

As we noted in a blog from last week, we’re very grateful for our many 5-star ratings. This week, we’d like to highlight a couple more from clients who signed up for our cloud-hosted Commercial Phone Services!

“It shows the true culture of a company when they are willing to do the right thing.”

“We recently contracted MeloTel to provide and install a new telephone system for two of our office locations,” explained Rick DeClute of DeClute Real Estate, “The representative (Melo’s CEO) John spent a lot of time with me clarifying exactly what system we required and explaining how it would work. Prior to installation he offered a money back guarantee.”

One of the reasons we provide money back guarantees is because we confidently stand behind our services. We know that we can provide top-of-the-line customer care that can remedy any issue. Rick communicates how pleased he was at the response he got from our team when his company’s phone system encountered a glitch.

“Once identified, John was incredibly understanding and immediately honoured his word in returning all of the equipment with an immediate refund,” Rick details, “It shows the true culture of a company when they are willing to do the right thing even if it’s not the easy thing. I will certainly contract my phones from MeloTel in the future once we update our data lines. Meanwhile, I wholeheartedly recommend them.”

“They have been an absolute delight to deal with and took away all the stress from this process.”

“This company was amazing to deal with,” reported Sergey Andrievskiy of Ace Condominium Management Inc., “I was shocked how much time (John) spent with me during our initial call.  When I told him I would get back to him the next day I did and he spent even more time with me. The process was seamless, our phones arrived almost immediately.”

Sergey goes on to mention that he had some questions during the set up of his phone equipment. He highlights how “super responsive” we were. “They have been an absolute delight to deal with and took away all the stress from this process when setting up our phone system,” he wrote in his Google review, “I highly recommend them. Thank you John and your team for all you do. You are an amazing professional.”

To learn all about Melo Technology’s cloud-hosted solutions, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page! If you’ve ever had an interaction with our company, we’d be more than happy to have you write a review yourself!

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5 Must-Do’s For Every Customer Service Phone Agent https://melo.ca/5-must-dos-for-every-customer-service-phone-agent/ Tue, 26 Mar 2024 01:21:54 +0000 https://melo.ca/?p=36325 Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service. That’s what makes us so proficient in customer care. We know the difficulties that can be experienced when having discussions with people you’ve never met and can’t see in person. Our experiences have made us aware of some of the very important must-do’s for every customer service phone agent.

Here are five:

1. Smile through the phone.

Did you know that a smile can be “heard”? We encourage you to try a little test. Record your voice reading a script without smiling. Then put a big smile on your face and read that script again during the recording. Do you know notice a difference in tone between the two takes? When you smile while speaking, you can’t help but sound friendlier and more approachable. This simple act can help you create very positive impressions.

2. Practice active listening.

You may be an expert in your field but that doesn’t mean you’re an expert in knowing the specific needs of each of your callers. Be sure to ask probing questions and listen intently to the answers. That way, you’ll be able to tackle the unique and specific requests of each individual caller. It’s wise to use such verbal cues as “I understand” and “I see” to indicate that you’re paying attention to what you’re being told. Be sure to avoid interrupting your customers so they may express their concerns fully before you respond.

3. Use positive language.

Try to avoid using phrases that communicate what you’re “unable” to do. Ditch “I’m sorry but that’s against our policy” in favour of “While I understand that’s important to you, what can I do is provide an alternative solution”. Remember that a “Let me see what I can do for you” beats an “I can’t do that” any day. Using positive language can help to diffuse tense situations and leave customers with more positive impressions of each interaction.

4. Show empathy.

You’re bound to encounter conversations where troubling circumstances are communicated. Your ability to simply be human will go a long way in proving your brand is second to none. Be sure to listen closely to the unfortunate situations that are being explained. Express your sincere empathy and work with your callers to provide solutions that best fit the ordeals. “I’m truly sorry to hear that. I can understand how difficult this must be for you” is a surefire way to endear yourself to your company’s customers.

5. Stay calm under pressure.

You’re also bound to speak to irate customers every now and again. If your caller is expressing extreme anger, it’s important to not lose your cool too. In fact, angry customers provide great opportunities for you to show how your company can go over and above. Although challenging, remaining calm and composed can help you to resolve issues even in the most difficult of scenarios. Taking a respectful and professional approach can go a long way in securing long-term loyalty from otherwise disgruntled consumers.

Melo Technology specializes in providing unbeatable customer service over the phone!

From our cloud-hosted Commercial Phone Services to our customer service, we’re confident our team is second to none! Of course, we’re also proud to be a one-stop shop for any and all business needs. To learn more, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page!

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The Power Of Getting Positive Google Reviews For Your Business https://melo.ca/the-power-of-getting-positive-google-reviews-for-your-business/ Fri, 22 Mar 2024 01:18:48 +0000 https://melo.ca/?p=36312 In our last blog, we highlighted a few of our 5-star Google reviews. Allow us to reiterate just how much it means to us to have so many of our clients share their positive experiences with the world! As we noted in that blog, we have nearly 100 reviews and we’ve gotten top-tier ratings on nearly every one. Once again, thank you so much to everyone who has positively reviewed Melo Technology online!

Just important are online reviews?

95 percent of customers read online reviews before buying a product, reveals online business mentor, Luisa Zhou. That’s how important they are!

“As a Real Estate Agent I have been using MeloTel for years,” wrote Alan Bawar in his review of our company, “I would highly recommend this service for Real Estate Agents or anyone that needs a service for cold callings and lead generation. The sound quality is clear and there is no lag. Ask for John, he’s friendly and very knowledgeable.”

“Thanks Alan, That’s great to hear!” we responded, “We’re happy you’re enjoying the sound quality and the support from our team. We work hard to provide a service that helps people in a variety of industries and in a variety of different areas. We’re always happy to hear when something we’ve built has been put to good use and helps people. We’d love to hear from you again in the future if there’s anything we can do to make MeloTel an even better service for you!”

Positive Google reviews act as social proof.

They show potential customers that your business is trustworthy and reliable. When consumers see that others have had positive experiences with your business, they become more likely to trust your brand and choose your products or services. This is huge in today’s online-obsessed world. Businesses with higher ratings and more reviews tend to have higher click-through rates.

“One review increases internet users clicking the ‘buy’ button by 65%,” reports Zhou, using data reported by USA Today, “When a product goes from zero reviews to displaying just one, the rate that internet users actually click the purchase button skyrockets by 65%. According to one analyst, the review count sweet spot is 20 for a product to fit in the market competitively.”

Positive reviews can lead to increased sales.

If you’re looking to generate greater revenue for your business, you can’t go wrong with having great online reviews. Utilizing data from Trustpilot, Zhou reveals that 89 percent of global consumers make an effort to read reviews before buying products online.

“Checking reviews have become the norm and part of the shopping process and reviews matter – a lot,” she writes, “That’s why 49% of these global consumers consider positive reviews one of their top three influences for purchasing a product.”

Reviews provide valuable feedback.

Arguably, a negative review can be even more valuable than a positive one. How so? Getting direct feedback that helps you to better your business is a great way to outdo your competitors. Not only will it offer you ways to improve your services, but your response will help to publicly showcase your commitment to customer satisfaction. Consumers will take notice and appreciate your efforts.

To learn all about Melo Technology’s cloud-hosted solutions, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page! If you’ve ever had an interaction with our company, we’d be more than happy to have you write a review yourself!

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Thank You To Everyone Who Gave Melo Technology A Five-Star Rating! https://melo.ca/thank-you-to-everyone-who-gave-melo-technology-a-five-star-rating/ Tue, 19 Mar 2024 16:10:46 +0000 https://melo.ca/?p=36305 The Melo Technology team would like to take this opportunity to say thank you. We truly appreciate each and every client we’ve ever worked with. As a smaller telecom provider, we are well aware that business professionals who entrust our services are “taking a chance”. We’re thrilled to know that we have made so many people happy. The proof is in the pudding! Just take a look at our Google reviews!

As of this writing, Melo Technology (formerly MeloTel) has 96 Google reviews and nearly all of them are 5-star ratings! That means a lot to us. We know that there is no type of advertising stronger than word of mouth promotion. With so many of our clients taking the time to share their positive experiences, it helps our company to grow its client base. It makes us very happy to help other businesses grow. So, once again, thank you to everyone who gave us five stars!

“We have been met with brilliant solutions to all our needs.”

“We switched providers about 6 months ago, based on word of mouth,” reviewed Senior Graphic Designer at The Lenbrook Group of Companies, Jaclyn Walkington, “MeloTel has continuously exceeded our expectations and impressed upon on us a quality in customer service that you just can’t get with the larger corporations. We have been met with brilliant solutions to all our needs. So happy we made the change.”

“Thanks Jaclyn!” we responded, “We’re so glad your experience with MeloTel has been a good one. Company growth has given us the opportunity to expand our team and we’re always working to improve our service and offerings. Thanks for your business and we hope to continue to earn your business and the business of others in the future.”

“MeloTel’s support staff are also incredible.”

“The day we switched over to MeloTel is the day that our business improved in so many ways,” reported Founder of Les Cedres, Quebec’s Universal Lighting, Howard Roth, “Our productivity and sales increased immediately and we have never looked back. MeloTel’s support staff are also incredible and are always available when we have a question or need help. If you want to improve your company and save money I strongly recommend MeloTel to any size business.”

“Thank you so much for taking the time to write this glowing review Howard!” we gleefully replied, “We sincerely appreciate your business!”

“I would recommend MeloTel for anyone looking to improve the visibility of their business online.”

“We had such an amazing experience getting a Matterport done on our Pickering location,” revealed Rachel Illman of Buzzed Buds Inc., “(Melo CEO) John did an amazing job at putting together essentially a 3D tour of our shop where you can travel through and even click links to other web pages and blog posts. I would recommend MeloTel for anyone looking to improve the visibility of their business online.”

“Hi Rachel, thank you for taking the time to post this review,” wrote John, “Your opinion matters to us and we appreciate you sharing your experience!”

Contact Melo Technology today!

We proudly serve as a one-stop shop for any and all of your business needs. Our services incorporate everything from cloud-hosted Commercial Phone Services to SMS Marketing to Blogging and Social Media Consultation to 3D Virtual Tours and so much more! Please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page! If you’ve ever had an interaction with our company, we’d be more than happy to have you write a review yourself!

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Separating Your Brand From Others Through Unbeatable Customer Care https://melo.ca/separating-your-brand-from-others-through-unbeatable-customer-care/ Fri, 15 Mar 2024 01:05:43 +0000 https://melo.ca/?p=36299 Your company provides excellent products and services. Congratulations! That makes your brand pretty much the same as most of its competitors. What truly sets you apart from others is your ability to make your customers feel valued and appreciated. Unbeatable customer service is a vital part of any brand’s repertoire. Companies that prioritize their customers’ needs and go above and beyond to ensure their satisfaction stand head and shoulders above those that don’t.

How do you benefit from providing unbeatable customer care?

Brand loyalty.

Never neglect those who have supported your business already. When you provide excellent customer service, you will only grow your sales. Naturally, when customers feel valued and appreciated, they are more likely to return for future purchases. On the other hand, businesses that offer subpar service risk losing customers to competitors who prioritize customer satisfaction.

Keep in mind the power of word of mouth promotion as well. Customers who have positive experiences are not only more likely to return but also more likely to recommend your company to others. This type of advertising can be invaluable for your brand’s reputation and long-term success. In today’s world, word of mouth promotion most often happens online. If you want stellar Google reviews, make sure your customer service is second to none!

Employee satisfaction.

When your employees are happy, your customers will be happy too. However, the opposite effect is just as viable. Satisfied customers make it easy for your team of workers to enjoy their jobs. By having a top-of-the-line customer care regimen at your business, you actually prioritize your employees’ well-being. Be sure to provide them with the tools and training they need to succeed. This will increase the likelihood that they will deliver exceptional service to customers.

It will also make it a lot more likely that your company will avoid high employee turnover. As you’re surely aware, it costs quite a lot to hire and train new staff members. Unbeatable customer service is practically synonymous with excellent employee care.

Increased sales.

As we pointed out, a business that offers excellent customer service is most often one that enjoys spikes in sales numbers. Not surprisingly, happy customers are more likely to make additional purchases. By providing exceptional service, you can increase your sales and revenue without having to spend additional resources on marketing or advertising.

Speaking of cost savings, bear in mind that providing great customer service can actually save your business money in the long run. By reducing the need for costly marketing campaigns to attract new customers, you can focus on retaining your existing customer base. It is often said that it is much easier and more cost-effective to retain current customers than it is to secure new ones.

Melo Technology specializes in provide unbeatable customer care!

Of course, we’re also proud to be a one-stop shop for any and all business needs. Our services incorporate everything from SMS Marketing to Blogging and Social Media Consultation and even 3D Virtual Tours. To learn more, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page!

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What Are The Top Reasons Customers Change Service Providers? https://melo.ca/what-are-the-top-reasons-customers-change-service-providers/ Tue, 12 Mar 2024 01:26:09 +0000 https://melo.ca/?p=36295 We all hate poor customer service. Literally no one is interested in calling up a company for help and receiving confusing answers to questions or worse, no help at all. Of course, it doesn’t help matters much if the service provider doesn’t deliver on what it promised. Such experiences will push customers away to find other businesses to support. There are many reasons customers change service providers. Let’s discuss some of the top ones, shall we?

A lack of value for the pricing.

No one enjoys the feeling of being ripped off. If your company makes customers feel as if they’re not receiving proper value for what they’re spending, it’s going to earn a bad reputation. Naturally, consumers have access to a wide range of options. Because of this, they are often willing to switch to providers that offer better value for their money. As much as you may crave profits, don’t overlook your need to offer competitive pricing.

Naturally, the quality of your service shouldn’t be compromised no matter what you charge your customers. Consumers expect reliable service that meets their needs. If your customers endure frequent outages, slow speeds or poor call quality, they will be quick to switch providers. When you fail to invest in infrastructure and technology upgrades, you increase your risk of losing customers to competitors that can offer more reliable service.

Limited options.

Do you offer your customers a one-stop shop for all of their needs? Or do your services leave them needing other companies to round out their requirements? Customers value choice and flexibility. As a result, service providers that offer a limited range of services or packages are bound to find themselves with depleted customer bases. In today’s business world, it’s important to offer a wider range of options to meet widespread consumer needs.

Of course, it’s pretty important for your options to be up to date on the latest technologies. No business owner wants to be left behind because of outdated tech. Technology is constantly evolving, of course. Therefore, customers expect their service providers to keep up with the latest advancements. If you fail to innovate, your customer base will disintegrate. Competitors that offer more advanced and cutting-edge solutions will rejoice in your inability to keep up with the times.

Negative online reviews.

In 2024, the online review is huge! Consumers are very quick to check out what other consumers have to say about the businesses they have experiences with. Make no mistake that a service provider’s reputation plays a significant role in a customer’s decision to switch. If you have a history of poor customer service, billing issues or data breaches, the bad word is bound to spread.

At Melo Technology, we’re very proud of our track record! In our last blog, we highlighted the fact that we’ve received numerous 5-star Google reviews. We also pride ourselves on the fact that we offer business owners a one-stop shop for all of their business needs. From our cloud-hosted Commercial Phone Services to our customer service, we’re confident our team is second to none!

To learn more, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page!

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How To Tell If Your Service Provider Can’t Be Trusted https://melo.ca/how-to-tell-if-your-service-provider-cant-be-trusted/ Fri, 08 Mar 2024 01:09:25 +0000 https://melo.ca/?p=36287 In our last blog, we pointed out a number of things to look for in a telecom company that provides cloud-hosted solutions. They included scalable technology that grows with your company, high-quality customer service and transparent pricing, just to name a few. Naturally, the Melo Technology team is more than confident that we offer all of the above. We are just as confident that our clients can avoid the signs that tell you your service provider can’t be trusted.

They have a poor ability to communicate.

Can you easily get customer service agents on the phone? Do your emails receive prompt responses? Are your questions answered adequately the first time they’re asked? If you’ve had to answer “no” to any of these questions, your service provider isn’t an adept communicator. You’re looking for a trustworthy and reliable company to do business with.

If your provider is slow to respond to your inquiries or is unresponsive to your needs, they are not committed to providing you with the level of service you deserve. Another red flag is if your service provider consistently fails to deliver on their promises. This could manifest as frequent service outages, missed deadlines or poor quality work. Reconsider your relationship with that provider if you’re constantly dealing with these issues.

They charge hidden fees.

When you get your bill, you should be able to clearly read a list of charges that were agreed upon in advance. Transparent pricing is a vital element of a trustworthy service provider. If you find, however, that your provider is adding hidden fees or charges to your bills without explanation, that’s a problem. It is a clear cut sign that the company is not being honest with you about their pricing.

It only makes things worse if the company doesn’t take accountability. A trustworthy service provider always assumes responsibility for its mistakes. They also diligently work to rectify them. Does your service provider make excuses? Do they backtrack and blame others for their shortcomings? Avoid such companies at all costs.

They receive a lot of poor reviews.

Unquestionably, word of mouth promotion is incredibly valuable. In today’s world, consumers flock to the internet to express either their satisfaction or displeasure. Other consumers read such reviews and testimonials and tend to believe them. Why wouldn’t they? It’s important to seek out a provider that hasn’t generated a poor reputation for itself.

Go online and do some research. Beware of companies that have a number of poor reviews or complaints from other customers. As well, pay attention to feedback from other businesses in your industry. Their experiences can provide valuable insight into the reliability of a service provider.

The Melo Technology team is super elated to have a plethora of 5-star Google reviews!

If you’ve ever had an interaction with our company, we’d be more than happy to have you write a review yourself. If you haven’t yet had the pleasure of working with us, please don’t hesitate to give us a call at 1-888-MELOTEL or fill out the form on our Contact page!

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What To Look For In A Telecom Company That Provides Cloud-Hosted Solutions https://melo.ca/what-to-look-for-in-a-telecom-company-that-provides-cloud-hosted-solutions/ Tue, 05 Mar 2024 18:07:17 +0000 https://melo.ca/?p=36283 Your business requires the ability to easily connect with its customer base. Being accessible is a huge part of business success in today’s world. With that said, it’s vital that your company works with a reputable telecom service provider. But just what makes a reputable brand? Firstly, it should provide cloud-hosted solutions. Simply put, the internet is where’s it’s at! But what else should you look for in a telecom company?

Technology that grows with your company.

You may own a small business, but it certainly isn’t going to stay its current size forever, is it? As your business grows, your communication needs will evolve. It’s wise to look for a telecom company that offers scalable solutions that can grow with your business. With high-quality VoIP-based telephone services, you should be able to easily add or remove users, upgrade your services and expand your communication capabilities as needed.

You also want to look for a company that offers seamless integration with your existing business systems. We’re talking about your customer relationship management (CRM) software, email platforms and collaboration tools. The right provider will help streamline your business operations and improve overall efficiency.

High-quality customer service experiences.

You might be a business owner but you’re a customer too! Needless to say, you want to be treated with dignity and respect. The quality of service provided by your telecom company can significantly impact your business operations. Seek out a company that offers high-quality, reliable service with minimal latency and packet loss. Among other things, this will ensure that your voice and video calls are clear and uninterrupted, making communication one of your company’s strengths.

It’s also pretty important to consider the level of customer support offered by your telecom provider. Ideally, you should go with a company that provides 24/7 customer support. Look for knowledgeable and responsive agents who can quickly address any issues or concerns you may have. This will ensure that you can always get the help you need, when you need it.

Cost-effectiveness and security.

No one likes to overpay for anything. Naturally, pricing will play a fairly large role in your selection of a telecom provider. Which of your options offers the most competitive pricing? Do they offer transparent billing practices with no hidden fees? Figuring this out will help you get the most value for your money. Of course, it will also ensure that you can afford the communication solutions you need.

Lastly, security will always be paramount. This is especially true when it comes to cloud-hosted solutions as you will be communicating over the internet. Find a telecom company that offers robust security measures. We’re talking encryption, firewalls and regular security audits. This will help protect your sensitive business data while making sure that your communication systems are secure from cyber threats.

Melo Technology is the telecom provider for you!

How do we know? Our scalable cloud-hosted Commercial Phone Services, transparent pricing and customer service are second to none! To learn more, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page!

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The Melo Technology Team Specializes In Reducing Frustrations https://melo.ca/the-melo-technology-team-specializes-in-reducing-frustrations/ Thu, 29 Feb 2024 02:16:10 +0000 https://melo.ca/?p=36262 It’s important to not just work with a business that offers great products and services. You also want to grow a relationship with a brand that makes your life easy. Have you ever worked with a company that took long times to return messages? Did you find you were feeling stressed out about the very prospect of trying to get in touch? This is just one of the stresses that the Melo Technology team alleviates when being introduced to a new customer.

Providing incomparable customer service is at the top of our priority list. We know that no matter how great our cloud-hosted services are, our customers won’t be happy if they don’t genuinely enjoy interacting with our team. Of course, Melo Technology prides itself on much more than just being customer service experts. We reduce the frustration levels of business owners in a myriad of ways.

“I hate having to update my social media accounts.”

We can’t tell you how many times we have heard this from our clients. The majority of business owners are experts in their respective fields. Generally, they are well aware of the necessity of marketing their brands. That doesn’t mean they’re particularly fond of doing so. In many cases, a business owner will establish an Instagram, Facebook or LinkedIn account but spend very little time updating them. This is where Melo Technology’s Melo Social platform comes to the rescue!

With the Melo Social self-service dashboard, you can connect all of your social media accounts in one place. It gives you the option of composing and publishing your posts to all of your accounts simultaneously. Alternatively, you can get the Melo Technology team to do all of that for you! Our staff is comprised of very experienced wordsmiths who have many years of experience crafting blogs, newsletters, press releases and, of course, social media posts.

What sets Melo Technology apart from other service providers?

While other businesses purport to offer high-quality creative writing services, many of them do so in a one-size-fits-all approach. That means they generate content – often with the help of A.I. – that isn’t necessarily unique to the specific brands in question. At Melo Technology, we interview our clients to discover their unique needs, wants, likes and dislikes. All content is completely original and catered to their particular brands.

After signing up for Melo Social, our clients rarely even think about their social media accounts again. Meanwhile, they remain updated with fresh content on a regular basis. Our service works wonders in keeping businesses relevant via their online presence while also taking loads off the shoulders of the entrepreneurs who own them.

Get the Melo Technology team writing for your brand!

We are highly experienced in creating engaging, readable copy and graphics. The combination will breathe new life into all of your social media feeds. Don’t take time away from your busy days to update your accounts. Simply allow our team to create your social media content for you. To learn more about our Melo Social platform, please don’t hesitate to call us at 1-888-MELOTEL or fill out the form on our Contact page!

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Terrific Testimonials Highlight How Melo Technology Is Tops https://melo.ca/terrific-testimonials-highlight-how-melo-technology-is-tops/ Tue, 27 Feb 2024 02:48:16 +0000 https://melo.ca/?p=36260 At Melo Technology, we love our customers! We simply don’t know where we would be without them. Now, in truth, all business owners should feel a lot of admiration and respect for their customers. They are, after all, the entire reasons a business is successful. The relationships that the Melo Technology team has with its clients, however, are particularly special.

First of all, as a smaller telecom provider, we are able to develop genuine relationships with the business owners we serve. A first-name basis connection often breeds comfort and ease during interactions. Second of all, we have the ability to provide personalized service, knowing the specific wants, needs and pain points of each of our clients. We’re thrilled to have received many testimonials confirming how a switch to Melo Technology alleviated previous frustrations.

Real estate agent concentrates on showing homes, not snapping pictures.

Daphne Kalliomaki is a sales representative for BALL Real Estate Inc. A specialist in finding her clients the perfect waterfront properties, Daphne is real estate agent who knows the importance of taking professional pictures. Noting that displaying vivid photos is one of the most important things a real estate agent can do to sell a property, she admits that professional photography is not her forte.

This is why she commissioned Melo Technology to take Drone Photo and Video images to create 3D Virtual Tours of some of her listings. Daphne told us that professional photography helps because no one requests seeing homes in person if there aren’t any photos of them to look at first.

“The videos (created by Melo) give me an opportunity to market myself as a real estate agent,” Daphne told us, “If people see the video and say ‘oh wow, I looked at four houses and one of them had the video and the other three didn’t, I’d want to use that agent to help me sell my house because they go above and beyond to get that done’. My business is based on selling myself, so the videos definitely help get people in the door.”

Restaurant owner focuses on preparing food, not recording messages.

Muhammad Bilal (who goes by Bilal) owns Burgers On Fleek in Ajax, Ontario. This specialty burger joint is operated by a self-professed “foodie” who is insistent on providing his customers with the absolute highest quality food. Because his focus is on ensuring that deliciousness is the result of very customer order, Bilal doesn’t have much time or energy to spend on updating his restaurant’s outgoing messages.

This is what got him interested in signing up for Melo Technology’s cloud-hosted Commercial Phone Services. Among their many benefits is the fact that our team can create captivating on-hold messages and custom greetings in multiple languages.

“With Melo, I have someone always there looking after me,” Bilal has expressed, “If I need something changed, I know they’re there for me. I get to spend time on my business instead of spending 10-15 minutes trying to change my recordings. It’s really a big deal for me to be able to contact Melo for help instead of having another stress. I’m not that tech savvy so it’s really helped me to have Melo. I recommend their services to everyone.”

How can making the switch to Melo Technology help your business?

Find out by calling us at 1-888-MELOTEL or filling out the form on our Contact page!

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