With MeloTel’s Founder and CEO, John Meloche on vacation this week, the MeloTel team is hard at work, making sure that things run smoothly in his absence. As our clients are well aware, our collective efforts ensure that our company can always be depended on no matter who may or may not be in the office. We take pride in our ability to function as a team, knowing that each and every member has providing top-notch customer service at the top of his/her priority list.
It all starts with hiring.
Let’s be honest. There are just certain things you can’t teach. One already comes with a particular personality and mindset when he/she arrives at a job interview. As a business owner-slash-hiring manager, it’s your job to ensure that the people you hire are good fits within your company culture. What that means is you must look to hire individuals who already share your enthusiasm to help others.
Of course, a good training regimen is of paramount importance. Once you’ve secured employees with great attitudes, it’s necessary to get them all acquainted with the ins and outs of their jobs. However, it’s also important to educate them about your rules and regulations regarding customer interactions. And, never forget, the better you treat your employees, the more likely they will be to interact with your customers in upbeat and courteous ways each and every time.
It continues with listening to your customers.
Naturally, your team members all need to be on board with treating customers with respect and courtesy. But doing so entails really listening to what your customers have to say. It’s hard to argue that the best people in the world to tell you how to improve your company are the people who support it.
What makes them happy? What makes them unhappy? Hearing the answers to those questions straight from the horses’ mouths will help you to implement changes that will only improve your customer relationships.
“After you and your employees, nobody knows more about your business than your customers,” says AmericanExpress.com, “They can be your biggest fans or your harshest critics. Ask them how you’re doing, what they like about your business and what they don’t like. This isn’t about collecting compliments, so open the channel to all customers…So put mechanisms in place for anonymous feedback, such as a ‘Contact us’ button on your website.”
It stands out by your show of gratitude.
Never take your customers for granted. Without them, you wouldn’t have a business to run! When it comes down to it, providing excellent customer service has a lot to do with expressing your gratitude for the support your customers have given you. Two little words – “thank you” – can go a long way. Be sure to show your customers how important they are to you by regularly thanking them and finding ways to add value to their relationships with your brand.
For a dose of MeloTel’s special brand of customer service, please don’t hesitate to contact us at 1-888-MELOTEL and select option 3 or email us at support@melotel.com. Thank you!
