Riding Social Media To Connect With Clients

Riding Social Media To Connect With Clients

After our service interruption last week, MeloTel immediately took to its social media profiles to make sure that our customers were kept in the know. It’s important to us to have our clients made fully aware that we are committed to bringing them the best possible products and services. So any time there is an interruption in these services, we make it a priority to resolve the issue as quickly as possible. However, if clients…

Keeping Our Customers In The Loop

Keeping Our Customers In The Loop

We can’t lie. Last week was a pretty frustrating one for us, here at MeloTel. Hey, no one ever said that running a business wouldn’t come without its hardships. But what is most frustrating for us is when we have system issues that are beyond our control and, in turn, frustrate our great customers. We’d like to take this opportunity to thank all of our clients for their patience and understanding last week. What happened…

Web Server Incident Report – August 2, 2012

Web Server Incident Report – August 2, 2012

The short description: The server backups took longer than expected and as the web traffic started to grow the server got overloaded and crashed. TIMELINE for Thursday, August 2nd, 2012, 10:15-19:20 10:15 The first internal monitoring alert arrived 10:17 First customer e-mail arrived 10:18 First attempt to log in to the server 10:18 Acknowledged the customer e-mail 10:25 The first SSH and Remote console login attempts are unsuccessful 10:38 Since the remote connection was not…

Know Your Telemarketing Rules And Rights

Know Your Telemarketing Rules And Rights

By now, we’re pretty sure you are well aware of our take on scam artists – we don’t like them. And with one trying to put the moves on MeloTel President, John Meloche earlier this week, we thought it was best to provide some important information on how scammers can be stopped. It’s important to report any potential scammer that calls you. Our blogs, this week, have been focusing on ways to avoid being called…

Putting A Stop To Telemarketing Scams

Putting A Stop To Telemarketing Scams

It’s “Stop The Scammers Week” here, at MeloTel! And as you can likely tell from our last blog, we’re pretty serious about the upholding of integrity in the business world. We do all we can, at MeloTel, to operate in the most forthright and honest possible way with each and every one of our customers. So we expect nothing less from other companies, when we operate as their consumers. In our last blog, we detailed…

Stop Scammers Now!

Stop Scammers Now!

Having integrity is of paramount importance to us, here at MeloTel. Providing top-notch products and services is only a part of what makes us a proud company. Without delivering upon our mission statement to uphold an ethical and honest approach to all of our business dealings, we would not feel it worthwhile to even consider ourselves a legitimate business. This is why I’d like to share a recent experience I had with you. Last night,…

Break Through To Your Fans On Facebook

Break Through To Your Fans On Facebook

This week, we decided to dedicate our blogs to the concept of Facebook advertising. More specifically, we have shared our thoughts on how you can be more engaging with your customers through the worldwide social networking phenomenon. It is working for MeloTel, so we know that it can work for you too! The key is to spark interest and generate conversation – not just to advertise. This is the clear message communicated by SocialAnnex.com. On…

Tips To Make You Tops On Facebook

Tips To Make You Tops On Facebook

In our last blog, we discussed the importance of keeping your fans, friends and followers engaged on Facebook. Keeping in mind that the social networking juggernaut is primarily a source for people from all over the world to communicate with each other, Facebook can be a great advertising tool. The point is, once again, that engaging in conversation rather than sheer advertising is the way to make it work. As we mentioned last time, SocialAnnex.com…

Facebook Keeps Your Fans Engaged

Facebook Keeps Your Fans Engaged

Just in case you haven’t noticed yet, the official MeloTel Facebook page has been seeing a lot more action lately. We have been using it a bit more to update our friends and followers with some more personal information to add to the business-related news that we want everyone to know about. And yes, our Facebook page is still essentially a business site, but there is a method to the madness of posting personal messages….

Add Value To Your Relationships

Add Value To Your Relationships

Relationships aren’t easy. We’ve all been in them. And we’re not just talking about matters of the heart, either. Whether it’s family members, friends, co-workers or business associates, your relationships take work to make successful. A lot of effort must be made to show the people in your relationships that you care. If not, you may lose them. Think of your MeloTel Blog as your alternative “Dear Abby” advice column. And while we may not…