What’s In A Website?

What’s In A Website?

So what really is in a website? Is it necessary? Aren’t there businesses out there who don’t have websites and are doing completely fine? To be quite honest, a company’s online presence may be its most important asset in 2011. Perhaps, ten years ago, it was still possible to properly function without one. But, not today. It’s widely known that many consumers jump online to preview the websites of stores that they are interested in…

Be Friendly On The Phone

Be Friendly On The Phone

When you work over the phone, all that you have is your voice. Your voice becomes your number one selling point over and above the product or service you offer because, essentially, it is the first thing your potential clients come into contact with. Consider your own first impression of a company when you call it. If the voice on the other line is gruff and curt, do you feel comfortable even continuing the phone…

Get Your Head In The Cloud

Get Your Head In The Cloud

Is there anything that the internet isn’t good for? Let’s be honest, just about everything you need to know about anything can be found online. In a recent episode of the hit comedy series, “Modern Family”, Alex asks her brother Luke from which book he had read the information he had just provided. “Wake up and smell the internet, grandma,” was the young man’s response. With that, the viewing audience was provided with yet another…

Communication Is Key

Communication Is Key

You’ve probably heard the phrase “communication is key”. This statement – completely true – is one of those idioms that is near and dear to the heart of many a successful businessperson. This is because they are aware that without keeping your clients in the loop, they may be lost! Once, while at a friend’s house, I noticed a list of business practices that he had placed on his fridge. One particular point on that…

Create The Perfect Call Centre

Create The Perfect Call Centre

Believe it or not, telemarketing is among the most effective ways to get the word out about your business. What quicker way to put yourself in direct contact with your clients than to call them? It would be physically impossible to meet all of them face to face within the same time span that it takes to call them, anyway! And, yes, while telemarketing sometimes comes with a bad rap, don’t assume that every call…

The MeloTel State of the Union

The MeloTel State of the Union

Almost 4 months into 2011 our carefully choreographed strategies have been right on target. During the first quarter of 2011, we committed to be focused primarily on two objectives. 1) Improve our network reach and grow our telecommunications infrastructure and capabilities. 2) Maintaining our customer satisfaction for quality of service and the support they receive. Here’s what we have done to improve our infrastructure: Spent tens of thousands in infrastructure between Montreal , Toronto, Edmonton…

Wow The World With Your Website

Wow The World With Your Website

In the year 2011, it’s practically unimaginable for a company to not have a website. Then again, there are still a fair number of business owners out there who have not yet taken the steps to develop their company’s online presence. If this sounds like you, we definitely recommend that you read on! In this day and age, it’s not uncommon for consumers to go online to surf the web in order to search for…

Defining M.E.L.O.T.E.L.

Defining M.E.L.O.T.E.L.

So what is it exactly is MELOTEL all about? What can MELOTEL do for you? MARKETING – As is the case with any business, proper marketing is key. Many of our clients utilize a call centre environment to have their employees introduce their business’ products and services to the buying public. MeloTel provides custom CRM integration services to get call centres running smoothly and efficiently with sleek, easy-to-use online systems. EXCELLENCE – You don’t want…

What Is The Voice Of Your Company?

What Is The Voice Of Your Company?

Have you ever called up a company only to hear an abrupt and gruff voice on the other end of the line? Or perhaps the person answering the phone sounded so melancholy and disinterested, you wondered if you had even dialed the right number? Sometimes the voice of your company is the very first impression it can give to a potential client. So, it goes without saying, that the more pleasant the voice, the better…