Gearing Up To Serve You Throughout The Holidays

Both MeloTel clients and readers of the MeloTel Blog alike (which include many of the same people, we’re happy to say!) know how important it is for us to provide top-of-the-line customer service. In many of our blog posts, we champion the act of being accessible and ensuring that customer needs are met expeditiously. We make it a point to put our customers first, giving MeloTel the reputation of a “people’s company”. During the holidays,…

How MeloTel Helps To Make Lives Easier

At MeloTel, we pride ourselves on providing unbeatable customer service – the type that simply can’t be compared to any other company in our industry. We’re confident we’ve secured our spot as customer service leaders in the telecom world because of our ability to have genuinely warm and friendly interactions with each and every one of our clients. You see, it pays to be a “smaller” company. Those big name corporations simply have too many…

Twitter Expands Character Limit To 280!

Twitter needs no introduction. The wildly popular social media platform has been around since 2006 and its popularity hasn’t slowed down. In fact, it’s only getting more popular thanks to its regular use by top celebrities and politicians. Since its inception, the public messaging service has allowed users to compose their thoughts using only 140 characters. In many cases, this was limiting, however, many found ways around it. As of yesterday, Twitter users need to…

The Importance Of Providing Customers With Choice

It should be a secret to no one that we live in an era when people have many choices. Take watching television shows, for example. In the not-so-distant past, we all had to wait for our favourite programs to be broadcast at specific dates and times. And while many TV shows still come on at specified times each week, people don’t necessarily have to be relegated to that one option of catching the broadcasts. Today,…

4 Ways To Grow The Strength Of Your Call Centre Team

Call centre managers are well aware of the fact that they have a lot of responsibilities. Many are required to manage upwards of 20-30 people – that’s no small feat. Especially because phone agents have pretty demanding jobs, call centre managers need to find ways to lift the spirits of their team members. After all, being on the phone all day can wear on your emotional well-being. The bottom line is that the best call…

How Important Is It To Return Calls Promptly?

In today’s world, consumers want things done immediately. At the very least, they expect things to be done quickly. And who can blame them? We live in a world where access to information is at our fingertips. We can call, email, text or even download an app that helps us communicate with businesses in ways that were never heard of just a short time ago. This is why being hard to find is completely unacceptable….

Why It’s Totally Worth It To Post Regular Blogs

At MeloTel, we’ve been blogging for quite a long time. We tend to keep the blog section of our website updated on a very regular basis in order to ensure that our site always contains fresh content. Having fresh content is certainly one way to encourage readers to keep coming back. It also helps for our site to get picked up in search engines whenever people type in keywords that are related to our business…

You Can Now Sign Up For Single Number Reach Online!

Single Number Reach has long been heralded as one of MeloTel’s most fascinating services. We dare say that it just might top the list of favourites among the many amazing cloud-hosted services we provide. That’s because Single Number Reach has revolutionized the way that on-the-go entrepreneurs conduct business over the phone. With this incredible feature, it’s practically impossible to ever miss another important phone call! How does Single Number Reach work? Single Number Reach allows…

How Much Money Can You Save By Switching To MeloTel?

We’re going to answer the question posed by the title of today’s blog in just a moment. But first, allow us to briefly explain why you should switch from your traditional phone service to MeloTel’s cloud-hosted Commercial Phone Services. Our VoIP-based phone system will allow you to conduct business over the phone like you never have before. By utilizing the internet instead of archaic landlines, you will be able to enjoy a wide array of…

Never Underestimate The Importance Of Providing Feedback

We’re not exactly sure that there’s a downside to providing feedback to your employees. After all, if one of your top objectives is to improve the performances of your staff members, you’ll need to offer some helpful advice at some point. However, feedback is meant to not just give your workers tips on how to do their jobs better. Its intent should be to motivate your team to want to perform at its best. Let…