Revisiting The Advantages That VoIP Provides Over Landlines

When is the last time you heard of someone using a “cell phone”? These days, it’s pretty hard to find someone who isn’t using a “smartphone”. These mini-do-it-all computers have overtaken cell phones as the chief mobile ways that people communicate with each other. Because smartphones allow their users to make phone calls just as easily as they allow people to surf the internet, they are all the rage. And they don’t seem to be…

3 Steps To Being A Great Call Returner

In our last blog, we revisited the ever-important topic of returning phone calls. Your ability to master the art of returning every phone call can literally make or break the relationships you’ve established with your customers. As we made clear, no one likes being ignored. And when you neglect to return messages that were left for you within 24 hours, your customers will likely feel that you’re ignoring them. How can you ensure that you…

Mastering The Art Of Returning Every Phone Call

Is there anything more annoying than being ignored? No one likes to be shut out. When people feel like they aren’t being paid attention to, they begin to feel devalued and even demoralized. Believe it or not, you run the risk of putting your customers in such positions when you don’t promptly return their phone calls. Consider the fact that, in 2018, there are multiple ways to contact someone. We have email, social media, texts…

What Does It Take To Be A Successful Travelling Businessperson?

Today is the last day of winter. At least, that’s what we’re told. Given the below zero temperatures expected this week in the City of Toronto where MeloTel is headquartered, we’re thinking we still have a little more winter left to endure. Nevertheless, warmer days are bound to be upon us sooner than later. And for many entrepreneurs, that means it will soon be time to travel! Do you enjoy operating your business while on…

Turning Your Call Centre Into A Top Customer Service Provider

A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their interactions with a business, they will be a lot more likely to support it for the long haul. Sure, high-quality products and services count for a lot. But we all know that there are options out there. What separates your business from its competitors is the strength of your customer relationships. If you use a…

Do You Want To Start Blogging But Don’t Know Where To Begin?

If you’ve answered “yes” to the title of today’s blog, don’t worry – you’re in the same spot as countless other busy entrepreneurs all over North America. Blogging requires a lot of time and energy. That’s why there are professional bloggers. You’re a business professional who likely doesn’t have the time and energy to compose blogs on a regular basis. So how do you go about hiring a blogger? Contact us! MeloTel’s Bloggers & Creative…

Making Or Breaking The Customer Experience Through Hold Time

We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold time is no minor facet of your customer service practices. A 2015 Consumer Reports study found that 66 percent of the 1,016 adults surveyed found long waits on hold to be highly annoying. The way we see it, putting people on hold is inevitable. But the customer experience doesn’t have to be poor because of…

Avoiding Having Your Website Seem Like A Stale Piece Of Bread

In today’s world, the strength of your online presence counts for a lot. In fact, it can be argued that there is no more important way to represent your business than to have its website and social media accounts looking their absolute best. The majority of modern-day consumers browse products and services online before visiting brick-and-mortar store locations to make their purchases. And many of them don’t even bother with the visits, opting to buy…

3 Disadvantages Of Sticking With Your Landline Telephones

It’s a secret to no one that MeloTel has long championed the use of VoIP telephony by small and medium-sized business owners. By speaking over the cloud, you afford yourself many new benefits that were unheard of when there was no other calling option than traditional landline telephones. Of course, there are still many businesses across North America that continue to use the age-old technology. And, as a result, they’re missing out on a number…

Why You Should Always Listen To Your Customers

They say that the customer is always right. That idiom is no out-of-date cliché. It’s the truth. It’s a truth, however, that does need some clarification. Yes, you may be the expert in your field. However, your customer is an expert at knowing what it is that will satisfy his or her needs. It’s important to not get too caught up in highlighting the greatness of your products and services without stressing the ways in…