3 Benefits Of Being Easy To Get In Touch With

In our last blog, we stressed the importance of providing expeditious customer service. In 2018, it’s what customers expect. When people contact businesses online or over the phone, they expect either immediate responses or those that are within 24 hours. Some business experts argue that all companies need to find ways to provide 24/7 service. And while that’s not totally feasible for all businesses, it is important to be easy to get in touch with….

Being Available When Your Customers Need You Is Good For Business

In our last blog, we discussed the fact that today’s consumer expects immediacy. We used the examples of Netflix and Spotify as online examples of replacements for such brick and mortar store locations as Blockbuster and HMV respectively. When people want movies and music, these days, it’s buttons they press and not stores they visit. No matter what type of business you own, it’s important to consider just how quickly you’re able to respond to…

The Art Of Making Things Easier For Your Customers

Evidently, convenience is everything. When you consider the advances that have been made over the past decade or so, the majority of them seem to be defined by how much easier things have been made for consumers. Let’s take watching movies and listening to music, for example. Not long ago, we were all required to visit a brick and mortar store location to either buy or rent our films of choice. CD purchases entailed much…

Getting Over The Anxiety Of Giving Feedback

Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of because of your penchant for being kind? Don’t allow for your kindness to be mistaken for a weakness. This is advice that we can all take, but it’s especially important for business owners and managers. Specifically, when it comes to giving your employees feedback, it’s important to get over your anxiety about giving it. Believe…

The Benefits Of Blogging The Way You Talk

If you can recall your high school English classes, you’re likely to remember the strong advice given by your teacher to never write the way you speak. Essays, tests, exams and term papers all required prose that was professional and grammatically correct. In school, this made sense, we suppose. But, at the time (for this blogger, anyways!), blogging hadn’t yet existed. A blog (short for “web log” in case you were unaware”) is the modern-day…

3 Ways To Ensure You Run A Top-Performing Call Centre

Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how much effort and dedication must go into the job of a call centre phone agent. As you may have guessed, we have a lot of experience working with call centre businesses, providing them with a variety of cloud-hosted services including our Commercial Phone Services, DaFeeder Preview Dialer and Monitor/Whisper Control Panel. However, there are steps…

MeloTel No Longer Offers Shared Web And Email Hosting Services

Welcome back to work everyone! If you share this wonderful country of Canada with the MeloTel team as your home, we hope that you had an incredibly Canada Day long weekend. As we pointed out in our last blog, there is plenty to be proud about as Canadians. Here’s hoping this year’s Canada Day was your best one yet! And, if you happen to be our awesome neighbours to the south, we hope that you…

How Taking Some Time Off Is A Good Business Practice

Today, MeloTel’s Founder and CEO, John Meloche begins his family vacation. As a reminder, he will be out of the office until July 22nd. Any correspondence sent to John’s email address or voicemail inbox will be responded to within two to three days of his return. On behalf of the entire MeloTel team, we wish John and his family and amazingly joyous vacation! In yesterday’s blog, we pointed out that taking a vacation is actually…

Isn’t It Time You Made The Switch To VoIP?

At MeloTel, we’ve been championing VoIP telephony since our company’s inception. You could say that it is our brand’s bread and butter. Although we’ve added many amazing cloud-hosted services to our list of features since our company began, we’re proud to say that our VoIP-based Commercial Phone Services continue to be among of our most popular and highly regarded services. But what makes VoIP phones superior to landlines? Let’s start with cost. To be perfectly…

Giving Your Phone Agents The Tools They Need To Succeed

In our last blog, we revisited the all-important topic of making your call centre a better place to work. More specifically, we focused on the various ways you can help ease the pressure that comes with the job of being a phone agent. When you’re able to effectively communicate with your staff members, allow them moments of stress relief throughout each day and offer them regular feedback, you’ll be helping to make happy employees who…