Enter The “Best Clean Joke Contest”!

It’s no secret that the MeloTel team has been having a blast with its Facebook-run contests over the past few months. We’ve happily given out several hundred dollars in cash to a number of lucky winners. There’s no question that running contests on Facebook is excellent for engaging other social media users, growing brand recognition and having some good old fun. And we’re excited to announce that we’re back at it again! Introducing the “Best…

New Polycom Phones Are On The Way!

At MeloTel, we take the act of making improvements pretty seriously. We’re constantly coming up with ways to better serve our customers with rapidly improving telecom services. After all, the world of technology sees upgrades and advances on a regular basis. We consider it our duty to always be on top of the latest trends to ensure that MeloTel’s clients always receive top-of-the-line service and technology. It has long been part of our mandate to…

How To Properly Block Spam – Delete Or Unsubscribe?

We’ve all been victims of it. Who hasn’t opened their email to find numerous unsolicited emails from companies they’ve never heard of before? Spam – it’s annoying, to say the least. Most of us simply click the delete button on each and every one of these unwanted emails, thinking it’s the best solution for getting on with our days. After a while, all the time it takes to delete spam emails adds up. There has…

How To Make Your Call Centre A Better Place To Work

A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits made by the company he/she represents. However, as all good call centre managers know, running a successful business has nearly nothing to do with getting phone agents to push sales on their customers. It has everything to do with developing and growing relationships. Strong relationships between managers and their phone agents are what help to…

3 Ways To Improve The Performances Of Your Phone Agents

In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps. That means keeping the lines of communication open, showing gratitude, recognizing jobs well done and boosting employee morale through everyday good-natured interactions. Of course, there are a few other techniques that can help along the way. Here are three ways to improve the performances of your phone agents: 1. Share your…

How To Protect Your Company Website From Hackers

We live in a very tech-obsessed world. Needless to say, the internet provides us with numerous channels for us to communicate with people all over the world on a daily basis. And we’ve definitely come a long way from the not-so-long-ago days of dial-up internet services. Today, people widely use mobile devices such as smartphones, tablets and laptops to surf the worldwide web with ease. It’s important to safeguard your online properties. It should probably…

Why Accepting Feedback Is Good For Your Business

In today’s business world, a company’s reputation counts for a lot. Perhaps it always has. But, these days, consumers have the ability to share their thoughts and views about the companies they do business with very easily. The internet is quite powerful. There are countless different platforms that allow people to write up customer reviews. If your company has received a negative review online, it can do quite a lot to damage its reputation. That…

3 Reasons To Send Out Email Newsletters

At MeloTel, we see as ourselves as “practice what you preach” people. What we highly recommend, we do ourselves. This is most certainly true when it comes to email marketing. Each week, we send out a new email newsletter to our subscribers. And we regularly encourage our clients to reach out to their own customers on a regular basis. Email newsletters provide great ways to keep in constant contact. They serve as excellent online methods…

Being Accessible Is A Big Way To Boost Business

In our last blog, we stressed the importance of staying in touch with your customers. By doing so, you will establish and grow your customer relationships, helping you to discover their individual needs and wants. By getting to know your clients, you will be able to find ways to build brand loyalty. This leads to word-of-mouth promotion that inevitably garners you more customers. It’s a cost-effective marketing strategy. By having an easy-to-access nature, you will…

Staying In Touch With Customers Is The Ultimate Marketing Strategy

Our customers mean a lot to us. It is never lost on the MeloTel team that without the support of the many amazing business owners across North America who make up our customer base, we would have no company to run. It’s also not lost on us that each and every one of our clients has taken a chance. As a smaller telecom provider, MeloTel is a company that many of our clients admit they…