Reminding You About The Advantages Of VoIP Over Landline Phones

As Canada’s Hosted Company, MeloTel proudly heralds the many benefits of VoIP-based telephone systems. Since our inception, we have been introducing North American business owners to our cloud-hosted phone services. Our intention has always been to help them take advantage of the many new features that are made available when making the switch. Landline phones can only provide you with so much. They come with basic features while VoIP phones allow for a wide range…

Finding Ways To Strengthen Your Social Media Practices

Forgive us for stating the obvious: Social media provide us with powerful communication tools. You’d be hard pressed to find any individual who doesn’t have at least one social media account. Whether it’s Facebook, Twitter, YouTube, LinkedIn, Instagram (the list continues to grow) or any other platform, social media accounts are widely used by people all over the world each and every day. So allow us to ask the obvious: Are you using social media…

Social Interactions Between Employees Can Be Good For Business!

There are a number of business owners out there who discourage social interactions between their employees. They view socializing as something that diminishes productivity. A “strictly business” approach in the workplace is the idea that some executives feel is the key to their companies’ successes. The MeloTel team definitely does not agree with this approach at all. One visit to our office will quickly inform any visitor that we’re quite the social bunch. Our employees…

5 Steps To Making Sales On Your First Calls To New Leads

Readers of the MeloTel Blog know how much we respect telemarketers. We are constantly giving them credit for being among the hardest working individuals in any industry. At MeloTel, it’s never lost on us that working on the phone can be gruelling. This is especially true for call centre reps whose jobs it is to cold call leads and attempt to make sales on each call. For them, overcoming objections needs to be a top…

Why You Want To Make Sure To Regularly Update Your Website

While the following statement may go without saying to most modern-day entrepreneurs, we’re going to go ahead and say it anyway: You need to update your company website on a regular basis! It’s 2018 people. If you haven’t yet figured out that the worldwide web is a top-of-the-list choice for most consumers when it comes to locating businesses, you certainly haven’t been paying attention. Allow us to reiterate that it’s simply not enough to have…

The Importance Of Regular Feedback Sessions With Your Phone Reps

In our last blog, we pointed out that one of the top ways to keep your call centre employees pumped about working for you is to ask them to provide you with feedback. Doing so encourages the people who work for you to be transparent with their feelings. It makes them a lot more comfortable in their working environments. Furthermore, it’s very beneficial for your business to get advice straight from the horses’ mouths. “Invest…

3 Ways To Keep Your Call Centre Staff Pumped About Working For You

Now that 2018 is over a week old, the majority of the North American population is back to work. Have you noticed anything different about your staff members? Do the words “fatigued”, “lackadaisical” and “burnt out” come to mind? You would think that after a joyous holiday season, most people would be recharged and ready to go at work once the New Year begins. But that’s not always the case. It’s not uncommon for workers…

4 Steps To Leaving Professional Voicemails Every Time

We’ve all probably left so many voice messages in our days that we take for granted that we know how to leave them. After all, what’s so hard about leaving a message? Recording a voicemail is so commonplace, it doesn’t require much thought. Or does it? As a business owner, it’s imperative that you keep in mind that with each word you utter, you are representing your brand. Your voicemails, therefore, must always be very…

Continuing Our Commitment To Making Your Life Easier

At MeloTel, we cherish our customers. It’s never lost on us that each and every North American business owner who has entrusted our company as their telecom service provider has taken a chance. We know that it’s likely easier to go with one of the big-named corporations, simply based on their sizes, illustrious advertising campaigns and resulting reputations. This is why we take such great strides in truly making it easier to work with us….

3 Ways To Make Your Customer Service Practices Unbeatable In 2018

In 2018, your customers are going to expect a lot more from you. Consider this: We now live in a world where people can order items online without even having to lift a finger. New technology, like Amazon’s Alexa, can provide users with an abundance of services simply by following voice commands. What we’re basically saying here is that it is incumbent upon your business to find ways to make things easy for its customers….