Happy Fourth Of July From MeloTel!

On behalf of the entire MeloTel team, we’d like to offer all of our American friends a very happy Fourth of July! Just as we celebrated Canada Day on July 1st, here in Canada, our neighbours to the south are celebrating their nation’s Independence Day today. We know that the vast majority of you aren’t working today, but we did want you to know that MeloTel is open for business in the event that you…

How Taking Some Time Off Is A Good Business Practice

Today, MeloTel’s Founder and CEO, John Meloche begins his family vacation. As a reminder, he will be out of the office until July 22nd. Any correspondence sent to John’s email address or voicemail inbox will be responded to within two to three days of his return. On behalf of the entire MeloTel team, we wish John and his family and amazingly joyous vacation! In yesterday’s blog, we pointed out that taking a vacation is actually…

Why Taking A Vacation Is Good For Your Business

Tomorrow, MeloTel’s Founder and CEO, John Meloche will start his annual family vacation, taking his wonderful wife Kathryn and their two sons Mark and Lukas on another exciting road trip. We’d like to take this opportunity to remind you that John will be out of the office until July 22nd but the MeloTel team will, as always, be ready to happily provide you with the excellent customer service you’re used to getting from MeloTel in…

Enter Our “Funniest Caption Contest” On Facebook!

Last week, we had the pleasure of congratulating Shelly Patenaude for being the winner of our “Cutest Pet Contest”. On the MeloTel Facebook page, he uploaded a picture of himself and his dog, Harley in a loving pose. The MeloTel team decided that among the many amazing photos we received, Shelly’s was our favourite. It was, by no means, an easy choice. This contest elicited hundred of incredibly cute entries. In all honesty, our “Cutest…

Running A Contest On Social Media Has Many Benefits

This past Wednesday, we announced the winner of our “Cutest Pet Contest” on the MeloTel Facebook page and followed up with an official congratulatory blog yesterday. When we first announced the Facebook-exclusive contest a month ago, we honestly had no idea just how much fun and excitement it would generate. It was, by far, our most successful contest in company history. The contest created some amazing engagement! It required no one to make any purchases…

Why It’s Important To Reboot Your Computer (And Yourself!)

We all could use a reboot now and again, couldn’t we? It’s important to be able to recharge and refresh in order to take on new challenges. When we burn ourselves out, it becomes much harder to complete daily tasks and achieve our business goals. At MeloTel, we think it’s fair to say that taking a vacation can actually be good for your business. Our Founder and CEO, John Meloche sure thinks so! That’s why…

Giving Your Phone Agents The Tools They Need To Succeed

In our last blog, we revisited the all-important topic of making your call centre a better place to work. More specifically, we focused on the various ways you can help ease the pressure that comes with the job of being a phone agent. When you’re able to effectively communicate with your staff members, allow them moments of stress relief throughout each day and offer them regular feedback, you’ll be helping to make happy employees who…

Making Your Call Centre A Better Place To Work

We’re big fans of call centre employees, here at MeloTel. In many of our past blogs, we have heralded the efforts of phone agents all over the continent. In our opinion, they too often get a bad rap. Telemarketers, in particular, aren’t always viewed very favourably by members of the general public. Those who work on the phone each and every day have very tough jobs. As a call centre manager, it’s your job to…

How Can You Finally Get Rid Of Your Spam For Good?

About how often would you say you receive spam emails in your email inbox? We’d be willing to bet that you receive spam on a daily basis. If you’re lucky, you may only be getting two or three unsolicited emails every day. However, if you’re like most people, you’re probably sifting through and deleting dozens every time you open your email account! Spam comes in many forms. And, unfortunately, we can’t generally depend on our…

Being A Good Communicator Makes The Jobs Of Your Phone Agents Easier

If you run a call centre business, you have many different tasks to tend to each day. Not only is it your job to find ways to market and promote your business, but you have numerous employees to manage. As a call centre manager, you have to consider both the emotional well-being and the talent of the people you hire to work the phones. Working the phone can be tough. But there are some things…