How Your Online Store Can Determine Your Holiday Season Success

With a little over a week left for Christmas shopping, consumers from all over North America are undoubtedly making heavy use of the internet. Online shopping is often regarded as the best way to easily find what you’re looking for. However, it’s also known as an excellent last minute shopping option. In many cases, shoppers look for items in brick and mortar stores and when they can’t find them, they hop online to place orders…

Staying On Top Of Customer Service Throughout The Holidays

Over the course of the past several years, the MeloTel Blog has devoted many an entry to the concept of delivering unbeatable customer service. We’d place these blogs in the “practice what we preach”category, considering how important it is to our team to provide the absolute best customer service in the telecommunications industry. With the holiday shopping season currently in full swing, it can be argued that there is simply no better time of year…

A Reminder Of How To Properly Put Callers On Ho-Ho-Hold

As we’ve been discussing on our blog all week long, the need for unbeatable customer service is at an all-time high. With the holiday shopping season in full swing, most companies throughout North America are experiencing higher than normal call volumes. They’re not just accepting more calls – they’re getting calls from consumers who are in rushes, need things quickly and don’t have a ton of patience. Practice patience. Naturally, it’s important for the phone…

How To Manage Your Holiday-Based Increase In Call Volume

How are your phone agents handling their current increase in call volume? As we pointed out in our last blog, it’s vitally important to ensure that appropriate telephone etiquette is being practiced by your phone agents to wow everyone who calls into your business. That way, you can ensure that customers aren’t just satisfied for now, but impressed enough to remain your customers well into the future. Don’t blind transfer. One of the biggest pet…

Delivering Your Best Customer Service Is A Holiday Season Must

Providing top-of-the-line customer service is important all year round. But, it can be argued that there’s no more important time of year than now to turn up your customer service levels. Undoubtedly, your call volume has increased over the past few weeks. With holiday shoppers all over North America looking for the perfect gifts for their loved ones, your business is being called upon at a higher rate than normal for help. Keep in mind…

Getting Set To Celebrate Our 10th Anniversary!

On January 4th, 2019, MeloTel will turn 10 years old! The notion of starting a business that would transition business owners from using their age-old traditional landline phones to a new and innovative VoIP-based system may have seemed like a crazy one a little over a decade ago. But to MeloTel Founder and CEO, John Meloche, it was a bright idea worth investing in. At a certain point in our history – which wasn’t all…

Ensuring Your Holiday Customer Service Style Boosts Your Brand’s Success

Although Black Friday and Cyber Monday are now behind us, there is still plenty of the holiday shopping season left before Christmas comes. In fact, with December starting tomorrow, business owners all across North America should anticipate things picking up. Needless to say, it’s a very busy time for retailers of all kinds. Preparing your team to provide the best customer service possible will mean the difference between huge success and ultimate failure. Keep your…

3 Ways To Step Up Your Holiday Customer Service Game

Make no mistake about it. During the always-busy holiday shopping season, consumers put a lot of stock in their customer experiences. If your customer service style isn’t up to snuff, your business will suffer in the long run. People don’t quickly forget bad experiences. If you’d like to ensure the growing of your brand well into the new year, be sure to step up your holiday customer service game! Here are three ways to do…

How Having A Fun Working Environment Is Good For Business

At MeloTel, we have had the pleasure of calling Calgary-based Hire Value Inc. our client for the better part of the past two years. In working with these awesome recruitment experts, we’ve learned quite a lot about how to effectively acquire new talent. One thing that Hire Value Inc. heavily advises is to locate talented individuals who are great fits within a company’s culture. It’s not all about academic achievements and work experience. A candidate’s…

The MeloTel Team Is Expanding!

Have you noticed the news about a new career opportunity with MeloTel? Yesterday, we posted to our blog, Facebook page, LinkedIn profile and Twitter account a new job posting for a Customer Support Specialist. And since the posting contains all of the pertinent details about the new job position, we thought we’d take this opportunity to get a little deeper into what it’s like to work for MeloTel. The MeloTel team is like Voltron! As…