Understanding The Value Of Updating Your Website’s Content

Remember when newspapers were a thing? Okay, well newspapers still exist. However, they’ve largely given way to the internet as a primary source of news and information. People flock to the internet each and every day to discover all of the latest goings-on in the world. Naturally, the worldwide web updates with new content, social media posts, pictures, videos and other intriguing material numerous times throughout each day. Imagine if newspaper publishers were to release…

Using Social Media To Help Your Brand Build Relationships

In our last blog, we revisited the topic of social media and highlighted their ability to help companies build brand loyalty. In many blogs before that, we’ve pointed out that, in today’s world, customer relationships count for a lot. Consumers want more than just products and services from the companies they support. They want fruitful interactions that make them feel valued and appreciated. This is a top reason social media marketing is so important. Consider…

Building Brand Loyalty Through Social Media

Here’s the world’s worst kept secret: social media have collectively taken over as a top form of communication. We certainly live in an interesting time. Never before has it been so easy to get access to people from all over the globe. The wide variety of social media platforms that are out there allow individuals from all walks of life to share pictures, videos and even what used to be considered their innermost thoughts. By…

Why Your Customers Still Prefer Calling You On The Phone

In today’s technology-driven world, there is a multitude of ways for your customers to get in touch with you. Email, social media platforms, messaging apps, live chats etc. As long as you’re utilizing them all properly, they can be quite useful. It needs to be highlighted, however, that amidst all of these communication methods, there is one that has stood the test of time and has never truly gotten old – the telephone. People like…

Never Underestimate The Importance Of Feedback

MeloTel is a company that is all about helping businesses better communicate with their clients. Therefore, it only makes sense for us to champion the act of opening the lines of communication between employers and their employees. There’s no question that a positive and productive working environment can be fostered by the openness and high comfort levels shared between workers and their bosses. This is what makes feedback so important. As a business owner or…

Reminding You Why It’s Wise To Make The Switch To VoIP

Welcome to September everyone! On behalf of the entire MeloTel team, we hope you had an amazing Labour Day long weekend. We also hope that, since the kids are back in school, you’ll be able to make a smooth transition into a season that will bring your business the most success of the year. With that said, we feel it’s important to remind you about why making a switch to a VoIP-based telephone system is…

Why You Should Freshen Up Your Website This Fall

We hate to say it. But today is the last day of August. Tomorrow, the Labour Day long weekend begins and when it’s over, the start of a new school year will be underway. In other words, summertime is about to end! We may have until the 22nd of September before the fall season officially gets underway, but for all intents and purposes, we’re about to embark on our last weekend of the summer. The…

How To Set Up A Basic Call Centre For Your Company

All companies are required to handle business over the phone at some point. However, some businesses field more calls than others. If you own a business that is noticing a significant growth in the number of phone calls it receives, it may be time to set up a call centre. This is an especially important step to take for companies that have various departments. It generally means that your calls often have to be routed…

5 More Phone Etiquette Tips That Will Improve Your Customer Service

In our last blog, we revisited the ever-important topic of phone etiquette and listed a number of ways you can improve your customer service. At MeloTel, we feel strongly that following these simple tips will greatly help any call centre business or other company that predominantly engages with its customers over the phone. But you can never give enough good advice, right? In today’s blog, we’ll conclude our list of tips. Here are five more:…

5 Phone Etiquette Tips That Will Improve Your Customer Service

At MeloTel, we’re immensely proud of the fact that our cloud-hosted Commercial Phone Services have helped many a North American business owner to better run his/her business. With calling capabilities that no landline could ever provide, our VoIP-based phone services allow for much greater abilities to communicate. This has driven customer satisfaction to all all-time highs for many of our clients! Of course, phones can’t work themselves. It’s imperative that every company that conducts business…