5 Customer Service Practices That Always Make Good Impressions

It’s hard to disregard customer service as a number one priority when it comes to running your business. Customers may love your products and services, but what they cherish the most is the respect and appreciation they feel when they do business with you. Consider your own feelings when you deal with other businesses as a customer. Don’t you like being referred to by name? Don’t you appreciate when people are easy to work with?…

Why Is Teamwork So Important For Business Success?

MeloTel’s Founder and CEO, John Meloche is set to embark on quite the journey this week. He is taking his family on a tour of the eastern United States in a motor home while towing his minivan behind them the entire way! Making their way across West Virginia, the Carolinas, Georgia and all through Florida, the Meloche family will be vacationing all throughout September. We wish to stress that all MeloTel customers will be left…

5 Can’t-Go-Wrong Customer Service Phrases

It can be argued that excellent customer service is a language. It’s a specific way of communicating that involves heavy usage of certain words and the elimination of some others. “Can’t” and “won’t” are two words that should be eliminated. It’s important to inform customers of what your company is able to do for them to make them happy – not what it is unable to do so that dissatisfaction is the result. “Happy”, by…

3 Easy Ways To Make Your Small Business A Big Deal

Small business owners are granted unique opportunities to mix and mingle with the members of their customer bases. This is an advantage they have over bigger businesses. Customers enjoy being remembered and called by their names when they enter stores. If you’re a small business owner looking to grow his/her success, you’ll want to be mindful of the concept of placing greater emphasis on building relationships over making sales. Strong business relationships secure sales for…

5 Reasons You Want Your Callers Listening To Custom Hold Music

As we highlighted once again in our last blog, MeloTel’s VoIP-based Commercial Phone Services come with a number of amazing features that help you to conduct business better. Among them is Custom Hold Music. But, don’t think for a second that this feature is a frill or a second-rate add on. It’s actually an incredibly important business tool that can help to boost both sales and customer satisfaction. Here are five reasons you want your…

How Does Call Routing Help You To Improve Your Business?

What is call routing? Incoming call routing is an excellent feature that comes as part of MeloTel’s VoIP-based Commercial Phone Services. When calls come into your business, they can be routed to different people and different locations set out by you. The feature enables you to determine where calls go based on the time of the day, how busy you may be or where you are located. With call routing, you can even have a…

5 Steps To Being A Superlative Call Centre Manager

Being a top-of-the-line call centre manager is no easy feat. You generally have a lot of employees to supervise, train and monitor and you’re expected to get them each to each produce positive results. A lot of weight is on your shoulders each day and it can make for a very high-pressured role in your company. You can, however, succeed at making your phone agents the best in the telemarketing business. And that would make…

3 Ways To Win Back Customers You May Have Lost

No business owner wants to discuss the fact that he/she has lost customers. It’s an unfortunate reality that comes for every entrepreneur, no matter the industry. There’s always bound to be some reason that a consumer will become dissatisfied with a brand. The most successful businesses, however, come up with ways of retaining customers and even bringing back the ones they’ve lost. And that’s because they follow a set number of customer-wowing techniques. Do you…

The Importance Of Calling Your Customers Back Promptly

One day. That’s the approximate maximum amount of time that most customers are willing to wait for a phone call to be returned. “A 24 hour period is quite long enough,” commented one of our new customers earlier this week when asked about the longest he feels he should wait to have his called returned. You see, when he was with his previous telecom provider, he put in a particularly urgent call and left a…

6 Telephone Customer Service No-No’s

No one ever said that working on the phone was easy. Well, maybe some people have…but they’d be lying to you! Whether you’re in sales or in customer service or a mix of both, conducting your job on the telephone always comes with challenges. The best phone agents know, however, to always keep their cool. They’re aware that literally everything they do and say is a reflection of the company they work for. So, there…