4 Ways To Get On Your Customers’ “Nice” Lists

Well, we all know what Santa Claus is up to these days. He’s been checking his “naughty” and “nice” lists in order to determine who gets what this Christmas. But it’s important for you to remember that he’s not the only one who makes such lists. Your customers expect high levels of customer service all year round. However, during the holiday season, you need to work extra hard to get on their “nice” lists. Here…

How Do VoIP Features Improve Your Business?

Would you like it if your life was made easier? It’s a rhetorical question, isn’t it? Who would want their lives made easier? The incredible technological advancement known as Voice over Internet Protocol is the answer for business owners who fall into the category of “people who like to have their lives made easier”. The true benefit of VoIP, by the way, is that it makes life easier for your customers as well. How does…

5 Reasons Why Nothing Beats Getting Referrals

There isn’t a business owner alive who doesn’t get overjoyed when he/she meets a referral. Having someone recommend your business is arguably the biggest compliment a business owner can receive. It also just so happens to be the most convincing form of advertising there is. People tend to believe in referrals because they are generally given by other people who aren’t being paid to recommend the business. Word-of-mouth promotion has long been heralded as the…

The Importance Of Improving Customer Service For The Holidays

If there’s any time of year when customer service really needs to be stepped up, it’s this one. With the holiday shopping season now in full effect, it stands to reason that businesses will need to be mindful of how well they treat their customers. Naturally, there is a lot of competition for every business, no matter the industry. So, quite often, it’s the way that companies make people feel that separates them from others….

5 Customer Service Practices That Scare Customers Away

Halloween is just a week away! And people all over North America are gearing up to scare their neighbours and friends with their ghoulish costumes and decorations. Of course, “scaring” others, at this time of year, is all in good fun. But it’s no fun for business owners when their customers are scared away. Unfortunately, for some businesses, poor customer service practices serve to do just that. So what customer service practices may scare your…

4 Polite Ways To Close Your Calls

Time is money. Time is of the essence. There’s no time to waste! Take your pick. Each of these idioms aren’t simply clichés. They are important bits of truth. All business owners know how important it is to use time wisely. And, as a result, budgeting their time is as important as budgeting their money. When it comes to your phone reps, the same approach to doing business is true. It’s important for them to…

3 Professional Ways To Answer The Phone At Your Business

Quite often, the first impression that a company gives of itself is done over the phone. Therefore, the very first words to come out of the mouth of a representative of that company are what will often make or break a new relationship. It can be argued then, that the ways in which your phone staff answers the phone at your business is integral to its success and ability to grow over time. In other…

5 Signs You Have A Professional Phone Etiquette Down Pat

How important is it for you to have a strong business etiquette over the phone? Well, if you run a call centre or have any number of phone agents speaking to your customers on a daily basis, you’ll know that it is extremely important! As we’ve pointed out in previous blogs, a little something extra is necessary from workers when they’re conducting business over the phone. It’s not quite the same as being in person….

3 Ways To Show Your Customers You Care

At MeloTel, we’re very appreciative of the fact that many of our services are being provided to business owners who have been recommended to our company. It truly means a lot to us to know that we’ve made customers so happy that they’ve been willing to share their positive experiences with others. Word-of-mouth promotion can’t be beat – there’s simply no doubt about it. And we’d like to take this opportunity to thank everyone who…

The Art Of Keeping Customers Happy Even While On Vacation

Today is officially the last day of summer. With the fall season beginning tomorrow, many Canadians are feeling a sense of sorrow knowing that the warmest season of the year is now behind them. However, you can’t tell that to MeloTel’s Founder and CEO, John Meloche. He is happily stretching out his summer vacation by taking his family on a tour of the eastern United States. Travelling by motor home, John, his wife Kathryn and…