Discerning Between The Right And Wrong Ways To Take Someone Off Hold

In our last blog, we revisited the topic of placing customers on hold and unveiled some of the appropriate steps that customer service reps should take to do it correctly. At first thought, it may seem like putting someone on hold is an easy thing to do – something not even worth discussing. We’d argue that the complete opposite is true! Putting someone on hold is one of those “small” things that can make a…

Discerning Between The Right And Wrong Ways To Place Someone On Hold

This wouldn’t be the first time we’ve blogged about hold time. And it’s not likely to be the last. Putting a customer on hold is actually a bigger deal than you may assume. Sure, it’s something that’s done every day by practically every company that conducts business over the phone. But how many businesses are putting people on hold the right away? So there’s a right way and a wrong way to place someone on…

Our Customers Mean The World To Us!

Christmas is a month away! In case you actually needed a reminder, just take a look at the action taking place at retail locations throughout North America today. It’s Black Friday! Undoubtedly, stores everywhere are experiencing their annual rush of customers who are looking to find the best bargains for all of their holiday gifts. With that, we’d like to offer up a little gift of our own. On behalf of the entire MeloTel team,…

The Importance Of Providing Customers With Choice

It should be a secret to no one that we live in an era when people have many choices. Take watching television shows, for example. In the not-so-distant past, we all had to wait for our favourite programs to be broadcast at specific dates and times. And while many TV shows still come on at specified times each week, people don’t necessarily have to be relegated to that one option of catching the broadcasts. Today,…

MeloTel In A Nutshell: Tech Wizards Who Provide Unbeatable Customer Service

Not everyone is a computer whiz. And that’s why MeloTel hires the best computer whizzes in the business! We not only make it a point to provide expert services by way of solving computer issues for our customers, but we also insist upon providing the best customer service available anywhere! Perhaps, it’s fair to say that the MeloTel team is comprised of individuals who are equal parts technology geek and customer service expert. We mean…

The Big Difference: Expeditious Customer Service

We live in a world where people can get access to things immediately. It’s a unique time in our lives as most of us can still remember what it was like to have to wait to get what we wanted. Take, for example, information. Once upon a time, we’d have to travel to the library to locate books containing the facts we were looking for. Today…a simple Google search is all that’s needed. The same…

Experiencing Another Great First: A Reward For Going Above And Beyond

They say there’s a first time for everything. And that euphemism has certainly rung true for MeloTel’s Founder and CEO, John Meloche this week. On Tuesday, we happily blogged about the fact that his four year-old son, Mark had officially kicked off his academic career by taking his first steps into a Junior Kindergarten classroom. Needless to say, it was an especially exciting first for the entire Meloche family. However, that wasn’t the only first…

4 Easy Ways To Go Above And Beyond For Your Customers

Last week, we blogged about a fantastic experience the MeloTel team had with Red Bull Canada Ltd. We highly suggest you check out the blog if you haven’t already. In it, we describe one company’s way of going above and beyond for its customers. If we weren’t fans of Red Bull already, our recent customer experience has guaranteed that we will be loyal supporters for a very long time! At MeloTel, we strive to provide…

Red Bull Gives The Ultimate Customer Experience…Not Just Wings!

At MeloTel, we’re big-time believers in providing our customers with the type of customer service that we’d like to receive ourselves. It’s never lost on us that we’re customers too. So, we make it a point to provide each and every one of our clients with an enjoyable experience each and every time they interact with our team. As you can imagine, we much prefer to work with and support businesses that operate using the…

Being Easy To Access Is A Key To Unbeatable Customer Service

“So I called up (a service provider) to ask a simple, but important question and I couldn’t get anyone on the phone. The voice prompt kept asking me for a ticket number of some kind, but I never got one. So I kept pressing “0” hoping that it would just put me through to a live representative. Nothing. The system just kept hanging up on me. I tried calling about three more times…I still couldn’t…