Why Returning Phone Calls Should Be A Top Priority

Today, more than ever, your company’s reputation counts for a lot. Needless to say, word can spread fast. With the advent of social media came multiple ways for individuals to express their dissatisfaction to upwards of thousands of people within seconds. Your company’s reputation can be made or broken by the ways in which people discuss it online. This is why it’s so important to focus on your customer relationships. Gaining and maintaining respectability has…

LastPass Lets You Use The Last Password You’ll Ever Need

Each and every one of us logs into a variety of different websites on a daily basis. We’re sure of it. In 2018, there’s really no way around it. We log into our email addresses and social media accounts several times a day. As well, most of us are pretty used to doing our banking online and we undoubtedly use a number of other apps on our phones. What that all means is that there…

The Magic Of TeamViewer: Providing Remote Desktop Access And Support

At MeloTel, we pride ourselves on providing the absolute best customer service in the telecom industry. If you’ve experienced any interaction with a member of our technical support team and do not feel that the experience was top-of-the-line, we’d like to know about it. Our team is constantly working to improve upon its already-stellar reputation. We’re aware there is always room for improvement. And we’ll stop at nothing to be number one in your heart!…

How To Be The Absolute Best Phone Agent In The Business

MeloTel’s VoIP-based Commercial Phone Services have helped to revolutionize the ways in which call centres all throughout North America operate. Of course, it also helps that we offer such services as Monitor/Whisper Control Panel to help call centre managers properly monitor their phone agents and offer feedback that helps to improve performances. As we pointed out in our last blog, every call centre manager wants his/her team to be the best in the business. But,…

3 Steps To Being The Best Phone Agent You Can Be

At MeloTel, we have many years of experience working with business owners who run call centres. We’re very well aware of the extremely hard work that is put into making call centres run smoothly. Naturally, hiring dedicated and energetic phone agents is an absolute necessity. And, of course, equipping your call centre with state-of-the-art equipment and software is integral to the company’s success. Of course, the MeloTel team prides itself on offering cloud-hosted Commercial Phone…

Sign Up For Some Fantastic Cisco Meraki Freebies!

At MeloTel, we consider it a very important part of our jobs to continually provide our clients with news and tips that can help better their businesses. Inspired by our company’s Founder and CEO, John Meloche, our team members have often followed his lead in passing along useful information that can help our clients to take advantage of all that the telecom industry has to offer them. Today’s blog is a perfect example of that….

Introducing Our New Pre-Authorized Debit Agreement!

MeloTel clients are no strangers to new innovations. Our team prides itself on continually improving our customer service practices while also introducing creative new ways to make the lives of our clients easier. Yes, we herald MeloTel as a one-stop shop for all of one’s business needs. But, we also place heavy importance on our customer service standards. At the end of each work day, we ask ourselves one simple question: “What did we do…

Happy Easter From MeloTel!

We’d like to take this opportunity to wish each and every one of you a fantastic Easter long weekend! As much as the MeloTel team loves to serve its clients, it also enjoys elongated breaks from the office to spend time with family and friends. Here’s hoping the following three days provide you with the opportunity to spend that often-much-needed time with your loved ones. We’d also like to take this opportunity to thank all…

3 Steps To Being A Great Call Returner

In our last blog, we revisited the ever-important topic of returning phone calls. Your ability to master the art of returning every phone call can literally make or break the relationships you’ve established with your customers. As we made clear, no one likes being ignored. And when you neglect to return messages that were left for you within 24 hours, your customers will likely feel that you’re ignoring them. How can you ensure that you…

Mastering The Art Of Returning Every Phone Call

Is there anything more annoying than being ignored? No one likes to be shut out. When people feel like they aren’t being paid attention to, they begin to feel devalued and even demoralized. Believe it or not, you run the risk of putting your customers in such positions when you don’t promptly return their phone calls. Consider the fact that, in 2018, there are multiple ways to contact someone. We have email, social media, texts…