3 Ways To Ensure You Run A Top-Performing Call Centre

Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how much effort and dedication must go into the job of a call centre phone agent. As you may have guessed, we have a lot of experience working with call centre businesses, providing them with a variety of cloud-hosted services including our Commercial Phone Services, DaFeeder Preview Dialer and Monitor/Whisper Control Panel. However, there are steps…

Happy Fourth Of July From MeloTel!

On behalf of the entire MeloTel team, we’d like to offer all of our American friends a very happy Fourth of July! Just as we celebrated Canada Day on July 1st, here in Canada, our neighbours to the south are celebrating their nation’s Independence Day today. We know that the vast majority of you aren’t working today, but we did want you to know that MeloTel is open for business in the event that you…

Happy Canada Day From MeloTel!

On behalf of the entire MeloTel team, we’d like to take this opportunity to wish you all a very happy Canada Day long weekend! This year, Canada Day falls on a Sunday, so this Monday, July 2nd will be a statutory holiday. We sincerely wish you the most joyous celebration of our nation you’ve ever had! Please note MeloTel’s holiday hours. We will be closed on Monday, but we’ll be back open for business bright…

How Taking Some Time Off Is A Good Business Practice

Today, MeloTel’s Founder and CEO, John Meloche begins his family vacation. As a reminder, he will be out of the office until July 22nd. Any correspondence sent to John’s email address or voicemail inbox will be responded to within two to three days of his return. On behalf of the entire MeloTel team, we wish John and his family and amazingly joyous vacation! In yesterday’s blog, we pointed out that taking a vacation is actually…

Why Taking A Vacation Is Good For Your Business

Tomorrow, MeloTel’s Founder and CEO, John Meloche will start his annual family vacation, taking his wonderful wife Kathryn and their two sons Mark and Lukas on another exciting road trip. We’d like to take this opportunity to remind you that John will be out of the office until July 22nd but the MeloTel team will, as always, be ready to happily provide you with the excellent customer service you’re used to getting from MeloTel in…

Why It’s Important To Reboot Your Computer (And Yourself!)

We all could use a reboot now and again, couldn’t we? It’s important to be able to recharge and refresh in order to take on new challenges. When we burn ourselves out, it becomes much harder to complete daily tasks and achieve our business goals. At MeloTel, we think it’s fair to say that taking a vacation can actually be good for your business. Our Founder and CEO, John Meloche sure thinks so! That’s why…

How To Provide Top-Of-The-Line Over-The-Phone Customer Experiences

At MeloTel, we specialize in providing North American business owners with all of their telecom needs. We’re happy to report that, over the past decade, we’ve grown from a cloud-hosted telecom company to a one-stop shop for all things related to business growth. With that said, we’re still very proud of the VoIP-based Commercial Phone Services that brought us to the dance! Are you still using traditional landlines? If so, we’d be more than happy…

How Can You Get Everyday Consumers To Love Being Your Customers?

In yesterday’s blog, we offered up some tips for how you can excite and engage your customers. We’re proud to say that all of our tips were taken out of the “practice what you preach” jar as we’ve used them all ourselves and have achieved great results. In today’s blog, we’d like to revisit that topic to offer you a few more ways to get everyday consumers to become people who just love being your…

3 Easy Ways To Excite And Engage Your Customers

At MeloTel, we like to consider our team to be of the “practice what you preach” variety. This is why the many different pieces of advice we dole out in our blogs are tidbits we take to heart and practice ourselves. Today, we’d like to take the opportunity to offer a few tips that we regularly adopt in order to grow our company’s reputation amongst the members of our customer base. We’ve have great success…

What Are The Right And Wrong Ways To Place Callers On Hold?

No business owner is immune to having to represent his/her company over the phone. Whether it’s for booking appointments, making reservations or simply discovering the hours of operation, consumers call companies all the time. It’s so vital to remember that when representing your company over the phone, you don’t have the luxury of hand gestures, facial expressions and other types of body language to convey your message. As we’ve pointed out many times in the…