Renewing Our Commitment To Providing Optimum Value To Our Clients

For many years now, MeloTel has advertised itself as Canada’s Hosted Company. A provider of a myriad of VoIP-based services including our widely-heralded Commercial Phone Services, we pride ourselves on being a one-stop shop for all of a small or medium-sized business’ necessities. However, the MeloTel team has always seen itself as more than just a service provider. We’re people who prioritize making genuine connections with the individuals we serve. There’s no customer service quite…

4 Ways To Show Your Customers How Much You Love Them

Happy Valentine’s Day everyone! For those of you thinking that today is all about acknowledging romantic relationships, guess again. For business owners, today is also a day to celebrate the many wonderful relationships you have with your customers. Okay, so maybe that’s something you should do every day. Showing your customers you love and appreciate them is certainly not something that should be done only once a year. However, today is an excellent day to…

The Art Of Offering Feedback That Builds Your Brand’s Reputation

Good communication is the key to strong relationships. This is not only something that applies to romantic bonds (although it’s appropriate considering that Valentine’s Day is on the way), it applies to all types of relationships – both personal and professional. Consider the ways in which you communicate with the members of your work force. Do you consider yourself to be approachable? How comfortable are your employees with speaking to you about issues important to…

More Telephone Etiquette Tips To Help Separate Your Brand From Its Competitors

An objective of business owners everywhere is to have their businesses stand out from their competitors. In many cases, they attempt to achieve this by offering lower prices or providing unique services. However, in our experience, the companies that thrive in their respective industries are the ones that are able to offer customer experiences unlike anyone else. The way we see it, it all starts with how customers are treated over the phone! Of course,…

Telephone Etiquette Tips That Help To Secure Loyal Customers

At MeloTel, we pride ourselves on our ability to change the way North American companies do business. With the help of our cloud-hosted Commercial Phone Services, clients from all over the continent are enjoying calling capabilities they once thought were impossible. Being able to make unlimited calls to more than 22 countries is only the tip of the iceberg. VoIP telephony has revolutionized the ways in which we communicate. However, advances in technology still can’t…

How To Be In The Excellent Customer Service Business

With MeloTel’s Founder and CEO, John Meloche on vacation this week, the MeloTel team is hard at work, making sure that things run smoothly in his absence. As our clients are well aware, our collective efforts ensure that our company can always be depended on no matter who may or may not be in the office. We take pride in our ability to function as a team, knowing that each and every member has providing…

Working To Prove All Those Teamwork Clichés To Be True!

MeloTel’s Founder and CEO John Meloche is currently on vacation. He will be out of the country with his family until Wednesday, January 31st. We’d like to take the opportunity to wish the entire Meloche family an amazing vacation! During that vacation, John will be turning 38. He celebrates his birthday this Friday. Here’s hoping it’s his most joyous one yet! The MeloTel team would like to invite you to join us in wishing John…

You Can Always Count On The MeloTel Team To Be At Your Service!

At MeloTel, we have long heralded the importance of having strong team players on your staff. Without individuals who genuinely like working together, you’re bound to have friction in the workplace. This does not breed success. Instead, a group of co-workers who regularly find ways to support each other is an integral key to business growth. We’re happy that the MeloTel team is a shining example of a group of team players! One of the…

3 Ways To Make Your Customer Service Practices Unbeatable In 2018

In 2018, your customers are going to expect a lot more from you. Consider this: We now live in a world where people can order items online without even having to lift a finger. New technology, like Amazon’s Alexa, can provide users with an abundance of services simply by following voice commands. What we’re basically saying here is that it is incumbent upon your business to find ways to make things easy for its customers….

The Importance Of Remaining Accessible For Emergency Situations

In our last blog, we commented upon the fact that business owners deserve to take holidays just like everyone else. The thing is that most business owners find it hard to truly take time away from their jobs. Even when they are physically away from their work places, their minds can’t seem to completely separate from their responsibilities as business owners. Quite honestly, we applaud such individuals. It certainly takes dedication to run a successful…