4 Steps To Impressing A First-Time Customer Over The Phone

As we reported in our blog, earlier this week, the MeloTel team had a fantastic time at last week’s Better Business Expo in Thornhill, Ontario. Having the opportunity to meet face-to-face with a wide array of amazing businesspeople was both a thrill and an important step for our company. We’re well aware that there’s nothing quite like meeting someone in person in order to make a great first impression. But, we’re also well aware that…

Schedule A Meeting With Our New “Book Appointment” Tab!

The MeloTel team would like to take this opportunity to thank everyone who visited us at our booth during last Thursday’s Better Business Expo in Thornhill, Ontario. Unquestionably, the event was a resounding success and we very much look forward to participating in future events of its kind. Arguably, the greatest aspect of the Better Business Expo was its ability to allow businesspeople from various industries to meet face-to-face. Meeting someone in person just can’t…

Accessibility Is The Key To Strengthening Customer Relationships

Customers place a lot of value on the relationships they have with the companies they do business with. It may not always seem like it. After all, it’s not like people just sit there and think about all of their favourite companies on a regular basis. But, certainly there are particular companies that come to mind when people are in need of particular items and/or services. What most inspires a person to select one company…

MeloTel Would Love Your Review On Google!

We can’t think of a better way to promote a business than to have customers do it. That’s right. Nothing beats a customer review or testimonial. It’s the very definition of getting news “straight from the horse’s mouth”. Any business owner will tell you that word-of-mouth promotion is more effective than any other form of advertising. When a happy customer tells others about his/her positive experiences with a business, it carries a lot of weight….

How Important Is It To Promptly Return Phone Calls?

Some people lose friends over not having their phone calls returned. It’s just one of those things that many believe can’t be regarded as anything else but disrespectful. When a person gives you a phone call and leaves you a message, it’s only right that you return the call as soon as you have the chance. It’s considered common courtesy. It’s something that keeps the lines of communication open and friendships going. Now, let’s take…

The Importance Of Making Your Phone Agents Smile

Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer and he/she will tell you that it’s integral to a good day’s work. Getting subjects to showcase their pearly whites in front of a camera is a huge part of any photographer’s job. Smiling also happens to be an integral part of a phone agent’s job. While no cameras may be on someone in this…

Exploring Why Customer Service Matters Most

You’re unlikely to find a business owner anywhere who doesn’t champion the use of his/her products and services. It only makes sense for a business to highlight its goods, their prices and the benefits of spending money in their direction. However, history has shown that the most successful businesses are the ones that have the most loyal of customer bases. Repeat customers – people who truly trust the brands they support – make all of…

Wishing You A Very Happy New Year!

Welcome to our very last blog of 2016! The entire MeloTel team would like to take this opportunity to wish each and every one of you a sensational 2017. Here’s hoping this coming weekend is a safe and enjoyable one. We look forward to speaking with you in the new year and, even better, working together to make your company an even bigger success than it was in 2016. We’d also like to take this…

Wishing You A Very Merry Christmas!

At MeloTel, we don’t consider ourselves your normal, run-of-the-mill type of business. Perhaps, it’s because we know that the VoIP-based services we offer North American business owners are second to none. Maybe, it’s because we know that our customer service practices are unbeatable. Then again, it’s most likely because we have the greatest customers in the world! And we’d like to take this opportunity to thank you for not being normal, run-of-the-mill clients. MeloTel’s customers…

Making Increased Accessibility Your New Year’s Resolution

At this time of year, the topic of New Year’s Resolutions is often a hot one. People from all walks of life consider the various ways they can improve their lives by making changes once the calendar flips over to a new year. For business owners, this is a common activity. Considering the different methods that can help for one’s business to improve is a huge part of any entrepreneur’s plans for a new year….