5 Ways To Prevent Spam From Filling Your Inbox

At MeloTel, we are firm believers in email newsletter marketing. We generally send out a new newsletter each week. But it’s important to us that those who receive our newsletters are willing to accept them. Our mailing list subscribers always have the option of opting in or out of receiving our newsletters. It’s important, of course, to not make any of our newsletter recipients feel as if they are receiving spam. It’s important for business…

5 Guidelines For Handling Irate Callers

Over the past week, our blogs have been focused on the type of phone etiquette necessary to make sure customers get the best service possible. Not only do your customers need to depend on you to provide concise and accurate information, but they expect to be treated with high degrees of friendliness and respect as well. Admittedly, this isn’t always the easiest thing in the world to do. This is especially true when dealing with…

6 Steps To Securing A Well-Equipped Phone Staff

One of the hardest things to do is conduct business on the phone. You can’t see the person you’re speaking to, so you must be extra careful to make sure that your tone and demeanour are as affable and professional as possible. However, you’re not always going to be the one handling every call that comes in to your business. If you run a business that requires members of your staff to take calls, it’s…

5 Tips To Placing Callers On Hold

Good communication is everything. And when you conduct business on the phone, this is especially true. When you are not face to face with the person that you’re speaking to, it becomes really important to use appropriate tones and inflections so that your message is communicated clearly. You never want to be misunderstood as impatient, standoffish or one that exhibits any other negative character traits. This isn’t always easy. Especially when you’re handling customer complaints,…

5 Ways A Voice Can Make Your Brand A Top Choice

A lot can be determined by the sound of a person’s voice. Having worked in the telecommunications industry for many years, the members of the MeloTel staff have grown to know a thing or two about people’s voices. Their tones, inflections and even speed of speech can say quite a lot about their moods, intentions and attitudes. So what does that mean for your business? It means that the ways in which you and your…

6 Cool Ways To Make The Best Cold Calls

Working on the phones is no easy job. Companies all over Canada hire phone representatives to handle tasks that many people say is far too difficult for them to do. That’s why hiring competent phone staff is an integral part of many businesses’ success. Again, it’s not the easiest job in the world to do. And this is especially true for phone representatives who are required to make cold calls. It certainly doesn’t come without…

A “Refresher Course” In Why VoIP Is So Beneficial

Voice over Internet Protocol. It’s still a fairly new concept to a large number of business owners in Canada. So honestly, we don’t get too surprised when we are asked “what is that?” when referring to the internet-based technology that got MeloTel started as a company several years back. Our attention to this increasingly-popular advancement has helped our company to grow exponentially since its inception. And it can help yours to grow as well! To…

5 Tips For Making The Best Sales Calls Possible

Business owners from all over Canada require certain tools in order to carry out their daily business needs. And one of those very important tools is the telephone. Naturally, things have changed over the years. So some devices aren’t as necessary as they used to be. Take the fax machine, for example. In many industries, it’s considered obsolete. That doesn’t mean that faxing is obsolete. It’s just that the technology has changed. These days, VoIP…

5 Awesome Benefits Of Voice Mail To Email

There are many benefits to adopting VoIP technology for your business telephone system. Readers of the MeloTel Blog have been introduced to many of them. And today’s blog continues our tradition of informing our readers about just how great VoIP is. You see, there once was a time when people had to leave messages on an answering machine, complete with audio cassette tape. Tapes needed to be rewound in order to hear the messages in…

5 Big Business Boosting Benefits Of Blogging

It’s a pretty exciting time for us, here at MeloTel. Having completed our quite arduous data migration earlier this week, we are now in a position to serve our clients better than ever before. We’d just like to take this opportunity to thank all of you, once again, for your patience during this process. We’re happy to report that all services are up and running and that we’re, of course, still available to answer any…