And This Month’s Winner Is…

Well, another month has come to an end and that means that MeloTel has selected another lucky winner of our Customer Satisfaction Survey monthly $100.00 giveaway! This month, our long time friend and associate, Jeff Szenes of Canadian POS Corporation visited the MeloTel offices to help our President, John Meloche select the lucky winner. As you can see for yourself in the video below, Jeff pulled out ticket number 943513. This ticket belongs to a…

Making It Our Business To Make Your Business Better

As part of MeloTel’s commitment to provide its customers with the best customer service in the telecom industry, we believe that it is important to keep them regularly informed. As a result, we make it so that, even during holiday hours, a member of our staff can be reached for emergencies. Our team remains dedicated to being there for its customers, knowing that true value is found in making the lives of our clients easier….

Continuing Our Commitment To Provide Great Value

It’s the second last day of the month. And you know what that means! It’s the second last day for you to enter to win MeloTel’s monthly $100.00 giveaway! All you’re required to do, in order to be eligible for the cash, is to fill out our Customer Satisfaction Survey. It, literally, only takes a couple of minutes to complete. And like a number of our clients have already learned, doing so can make you…

Get A Toronto 416 Number While They’re Hot!

At MeloTel, we’d like to believe that we’re in the people-pleasing business. Of the many ways that we have been known to please our customers, we offer freebies to clients who sign up for our services. Our VoIP-based Commercial Phone Services, for example, involves a free Polycom Phone program! Is there any other telecom provider out there giving their customers free phones when they sign up for phone services? Well, today we’re elated to announce…

4 Big Benefits Of Conference Calling

Is there a busier person in the world than a small business owner? The point can be argued. But, as any entrepreneur knows, it’s pretty hard to compete with the busy schedule that small business owners have. Not only are they required to run their businesses, but they have to hire employees, come up with advertising strategies and often service their customers directly. Naturally, this entails a lot of planning, a number of meetings and…

4 Reasons Accepting Customer Feedback Is So Important

Remember when you were in grade school and your teachers always told you to listen up? Perhaps, that was one of the most important lessons that we were being taught. After all, not listening meant you weren’t receiving the information you may have needed to score highly on your tests. Today, you are still being tested. It just happens to be your customers who are the ones who are testing you. But, have you listened…

4 Reasons To Provide Expeditious Customer Service

These days, people have the ability to locate what we want within seconds. In the palms of our hands, our smartphones can connect us to the internet in order to find just about anything our hearts desire. You know how it works. A simple Google or YouTube search is bound to bring you the information or entertainment source of your choosing within seconds. Perhaps, we’re spoiled. These days, we can get whatever we like in…

4 Benefits Of The Voicemail In Your Email Feature

Remember the days when you’d call someone up and get an answering machine that was actually…an answering machine? They came with cassette tapes to record the messages and everything. And, naturally, they had to be rewound so that the messages could play from beginning to end. In the year 2015, it wouldn’t be surprising from some young Canadian entrepreneurs to even recall such an era. Obviously, we’ve come a long way in the world of…

5 Things Our Customer Satisfaction Survey Has Taught Us

It’s no secret that we, here at MeloTel, are big proponents for excellent customer service. Each day, we strive to be that much better with our customer service practices. At the beginning of this year, we took the initiative to introduce our Customer Satisfaction Survey in an effort to find even more ways to improve upon our customer service regimen. Taking the survey only requires a couple of minutes. But the information it provides will…

5 Phrases To Use When Conducting Business On The Phone

Thanks to the VoIP-based Commercial Phone Services provided by MeloTel, business owners from all over Canada have been able to enjoy a wide range of benefits that they were never able to take advantage of before. Voicemail in your Email, Incoming Call Routing and Custom Hold Music are just a few of the many amazing features that come with being a MeloTel phone customer. But getting our services is only the beginning of what makes…