Why You Should Freshen Up Your Website This Fall

We hate to say it. But today is the last day of August. Tomorrow, the Labour Day long weekend begins and when it’s over, the start of a new school year will be underway. In other words, summertime is about to end! We may have until the 22nd of September before the fall season officially gets underway, but for all intents and purposes, we’re about to embark on our last weekend of the summer. The…

How Does Blogging Beef Up Your Business?

You might have noticed that MeloTel is a big proponent for blogging. Not only do we post a new blog nearly every business day of the week, but we offer blogging as a service to our clients all over North America. For the better part of the past decade, our talented Bloggers & Creative Writers For Hire have been composing thought-provoking blogs for clients from a wide variety of industries. What’s the big deal about…

How To Set Up A Basic Call Centre For Your Company

All companies are required to handle business over the phone at some point. However, some businesses field more calls than others. If you own a business that is noticing a significant growth in the number of phone calls it receives, it may be time to set up a call centre. This is an especially important step to take for companies that have various departments. It generally means that your calls often have to be routed…

How Do You Send A Fax Using MeloTel FaxPush?

There is a growing belief amongst the majority of industry professionals that fax machines have become obsolete. This isn’t totally untrue. However, it’s a concept that breeds a bit of a misconception. Fax machines may not necessarily be in style, these days. But let it be known that sending and receiving faxes is still a very important business practice. We suppose this begs the question: If fax machines are so rarely used by companies in…

5 More Phone Etiquette Tips That Will Improve Your Customer Service

In our last blog, we revisited the ever-important topic of phone etiquette and listed a number of ways you can improve your customer service. At MeloTel, we feel strongly that following these simple tips will greatly help any call centre business or other company that predominantly engages with its customers over the phone. But you can never give enough good advice, right? In today’s blog, we’ll conclude our list of tips. Here are five more:…

5 Phone Etiquette Tips That Will Improve Your Customer Service

At MeloTel, we’re immensely proud of the fact that our cloud-hosted Commercial Phone Services have helped many a North American business owner to better run his/her business. With calling capabilities that no landline could ever provide, our VoIP-based phone services allow for much greater abilities to communicate. This has driven customer satisfaction to all all-time highs for many of our clients! Of course, phones can’t work themselves. It’s imperative that every company that conducts business…

How To Run A Successful Facebook Contest

Just in case we haven’t made it obvious over the past couple of days, we’d like to remind you about MeloTel’s latest Facebook contest. It’s the biggest one we’ve launched yet! Simply visit the new contest post on the MeloTel Facebook page and leave a comment by tagging four people of your choice. As long as you and those four people LIKE the MeloTel Facebook page, you’ll be entered into a draw to win a…

Tag 4 Friends For Your Chance To Win Our Biggest Cash Prize Yet!

Would you like the chance to win $100 and put an extra $25 in the pockets of four of your friends? Why wouldn’t you? At MeloTel, we love helping people to get a little richer. And with the help of our Facebook-run contests, over the past few months, we’ve been able to do just that. Both our “Cutest Pet Contest” and “Funniest Caption Contest” provided lucky winners with $100 cash prizes. This month, we’re upping…

How Your Company Website Can Give Your Brand A Personality

It’s not enough to simply have a company website. You can’t just register a domain name and consider your business one that has a viable internet presence. It’s mandatory that you keep your company website regularly updated so that visitors will be encouraged to keep coming back. This is where blogging comes in. A regularly updated blog helps for Google searches to result in your company website being found amongst the highest ranking sites in…

4 More Tips For Giving Constructive Feedback To Your Call Centre Reps

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips. Here are four more: 1. Make time for one-on-one feedback sessions. Some call centre managers like to provide feedback at their phone agents’ workstations. But this doesn’t exactly allow for a lot of privacy. It can prevent employees from opening up and having dialogues that can further…