We’re Excited To Roll Out Our New Weekly Newsletter Concepts!

Last week, our blog delivered the news that MeloTel was in the midst of revamping its weekly newsletter. Our intention is to provide content in each newsletter that is more useful and intriguing for our subscribers. We also plan on making our weekly newsletters more engaging. That means that they will involve YOU! This week, we decided that we are going to have four main newsletter concepts with a different one appearing each week. They…

How To Avoid High Employee Turnover At Your Call Centre

If we’ve said it once, we’ve likely said it a thousand times: a call centre employee has one of the hardest jobs in the world! This is why we make efforts to tip our caps to them on a pretty regular basis, here on the MeloTel Blog. There’s no denying that working the phones all day can be gruelling. Overcoming objections and managing irate callers is often a part of a call centre employee’s everyday…

The Importance Of Introducing Gamification To Your Call Centre

We can’t lie. We’re a bit heartbroken this morning. There are certain members of the MeloTel team who stayed up until 2:30 in the morning last night to catch the end of the Women’s Hockey Gold Medal Game at the Winter Olympics. Bearing witness to Canada’s shootout loss against the United States was less than a fun moment, to say the least. We’d like to take this opportunity, however, to recognize the amazing talent and…

Make Blogging Part Of Your Business-Boosting Strategy

We love blogging! It’s no secret. We post a new blog on our website nearly every day. The reason we’ve chosen to do so is to ensure that our website is always looking as fresh as can be. In today’s business world, a regularly updated website is regarded as a hugely important trait of a successful business. However, we also keep our blog fresh to communicate to our readers that our Bloggers & Creative Writers…

Renewing Our Commitment To Providing Optimum Value To Our Clients

For many years now, MeloTel has advertised itself as Canada’s Hosted Company. A provider of a myriad of VoIP-based services including our widely-heralded Commercial Phone Services, we pride ourselves on being a one-stop shop for all of a small or medium-sized business’ necessities. However, the MeloTel team has always seen itself as more than just a service provider. We’re people who prioritize making genuine connections with the individuals we serve. There’s no customer service quite…

How Do You Know When It’s Time To Update Your Website?

In our last blog, we championed the act of using social media to grow your customer relationships. In 2018, it’s practically a must for all businesses. The world practically lives on social media. The various platforms such as Twitter, Facebook and LinkedIn have become most people’s go-to sources for all news, entertainment and information. However, as we mentioned, your social media accounts should serve as pathways to your company website. Keeping your website in tip-top…

The Art Of Growing Customer Relationships Through Social Media

In 2018, most attention spans are short-lived. Consider the amount of information we consume each day. With social media, we all have the ability to scroll through thousands of different little stories in our feeds within seconds. Photos, videos, memes, jokes, anecdotes, news stories – the list of things that intrude on our daily lives goes on and on. As a result, it’s important to be able to grab people’s attention! What will make someone…

4 Ways To Show Your Customers How Much You Love Them

Happy Valentine’s Day everyone! For those of you thinking that today is all about acknowledging romantic relationships, guess again. For business owners, today is also a day to celebrate the many wonderful relationships you have with your customers. Okay, so maybe that’s something you should do every day. Showing your customers you love and appreciate them is certainly not something that should be done only once a year. However, today is an excellent day to…

5 Ways Of Preventing Spam From Jamming Up Your Email Inbox

Spam is annoying. But, most people find that it’s inevitable. Just as soon as you open a new email account, you find a countless stream of uninvited emails attempting to sell you products and services you’d never even think of buying. It’s the way of the world these days. For obvious reasons, online marketing is huge. Quite honestly, it’s hard to blame all of these businesses for using their email accounts to push sales. However,…

How To Make The Lives Of Your Call Centre Employees Easier

Call centre work isn’t easy. There are many who will read that sentence and immediately feel that it’s an understatement. For anyone who has ever worked on the phone, we applaud you. We know how difficult it can be to perform cold calls all day long, attempting to sell products and services to people you’ve never met and who have never heard of you before. You deserve recognition. To be honest, you deserve a lot…