Do You Want To Start Blogging But Don’t Know Where To Begin?

If you’ve answered “yes” to the title of today’s blog, don’t worry – you’re in the same spot as countless other busy entrepreneurs all over North America. Blogging requires a lot of time and energy. That’s why there are professional bloggers. You’re a business professional who likely doesn’t have the time and energy to compose blogs on a regular basis. So how do you go about hiring a blogger? Contact us! MeloTel’s Bloggers & Creative…

Making Or Breaking The Customer Experience Through Hold Time

We’ve devoted numerous blogs to the concept of hold time. And, in case, you’re wondering why, please know that hold time is no minor facet of your customer service practices. A 2015 Consumer Reports study found that 66 percent of the 1,016 adults surveyed found long waits on hold to be highly annoying. The way we see it, putting people on hold is inevitable. But the customer experience doesn’t have to be poor because of…

The Importance Of Involving Your Customers In The Process

Allow us to take this opportunity to thank you! At MeloTel, we greatly appreciate those who take the time to read each of our blogs. We’re also very thankful to those who contact us directly in order to provide us with insight into what they’d like to see covered in our blogs. What would our blog section be without its readers? And, more importantly, what would our business be without its customers? The MeloTel team…

Avoiding Having Your Website Seem Like A Stale Piece Of Bread

In today’s world, the strength of your online presence counts for a lot. In fact, it can be argued that there is no more important way to represent your business than to have its website and social media accounts looking their absolute best. The majority of modern-day consumers browse products and services online before visiting brick-and-mortar store locations to make their purchases. And many of them don’t even bother with the visits, opting to buy…

3 Disadvantages Of Sticking With Your Landline Telephones

It’s a secret to no one that MeloTel has long championed the use of VoIP telephony by small and medium-sized business owners. By speaking over the cloud, you afford yourself many new benefits that were unheard of when there was no other calling option than traditional landline telephones. Of course, there are still many businesses across North America that continue to use the age-old technology. And, as a result, they’re missing out on a number…

Why You Should Always Listen To Your Customers

They say that the customer is always right. That idiom is no out-of-date cliché. It’s the truth. It’s a truth, however, that does need some clarification. Yes, you may be the expert in your field. However, your customer is an expert at knowing what it is that will satisfy his or her needs. It’s important to not get too caught up in highlighting the greatness of your products and services without stressing the ways in…

Listen To Our Blogs With The New Audio Transcription Player!

Are you listening to a MeloTel blog for the first time? If so, we sincerely hope you enjoy the experience. Just last week, we added this amazing new wrinkle to our blog with the intention of having it implemented on other areas of our website very shortly. If you’re not yet listening, go ahead and click the play button above. You now have the option of having every one of our blog entries read to…

Using The Telephone To Provide The Best Customer Experiences Possible

No matter how advanced modern technology has become, there’s still no beating the good old telephone when it comes to communicating with others. Second only to face-to-face conversations, telephone conversations allow individuals to make genuine connections through real-time interactions. Text messages, for example, create stagnated conversations. When a text is sent, it sometimes takes several minutes, hours or even days to get a response. However, the telephone shouldn’t be taken for granted. It can only…

3 Telephone Customer Service Practices That Earn Brands Glowing Reputations

For small business owners all over North America, it is vitally important for them and their employees to master the telephone conversation. With the absence of facial expressions, hand gestures and other forms of body language, a company representative must adhere to particular customer service practices that will help the brand he/she is representing to earn glowing reputations. Here are three: 1. When it comes to hold time, ask, don’t demand. In the past, we’ve…

Looking Forward To Shining The Spotlight On Your Brand

At MeloTel, we’ve always placed a lot of emphasis on customer engagement. It’s more than just providing customer service. It’s important for us to get involved with our customers. To be more specific, our team takes an active role in helping our clients succeed. When they entrust MeloTel as their service provider, we feel an obligation to ensure that our services help them and their employees to perform at their best. As an example, our…