The Importance Of Remaining Accessible For Emergency Situations

In our last blog, we commented upon the fact that business owners deserve to take holidays just like everyone else. The thing is that most business owners find it hard to truly take time away from their jobs. Even when they are physically away from their work places, their minds can’t seem to completely separate from their responsibilities as business owners. Quite honestly, we applaud such individuals. It certainly takes dedication to run a successful…

Business Owners Deserve Holidays Too!

Happy holidays everyone! Yes, we’re still a couple of weeks from the official start of the holidays…but it’s the MeloTel way to spread holiday cheer all month long. It’s also the MeloTel way to keep our customers in the loop about all of the goings-on with our business. And we just wanted to remind you that we will be closed from December 22nd to December 26th. We will open on the 27th for the duration…

The Extreme Importance Of Keeping Your Staff Motivated

Allow us, if you will, to remind you of our holiday hours. MeloTel will be operational between the hours of 8:30 a.m. and 6:00 p.m. from Monday to Friday (our regular business hours) straight through until December 20th. We will then be closed for the holidays until December 27th, at which point, regular business hours will resume until the 29th. We shut down again to ring in the new year and start back on January…

3 Reminders Of How To Offer Festive Customer Service Over The Phone

The busy holiday shopping season – which is the present time of year (“present”, see what we did there?) – isn’t just about retailers enjoying rushes of new customers through their doors. It’s also a time when individuals who work on the phone are inundated with heavy waves of phone calls from customers. Needless to say, ensuring top-quality customer service should top the to-do lists of all companies that conduct business over the phone. At…

Important Elements Of A Company Website – Especially During The Holidays

During this time of year, retailers from all over North America are at their busiest. They are welcoming more customers into their stores now than at any other time of the year. As well, their websites are enjoying more traffic. As we’ve pointed out in numerous blogs before, it’s highly important to have an easy-to-navigate, visually attractive website in order to entice consumers to visit a store in person. This is never more important than…

The Benefits Of Blogging On The First

Welcome to December! It’s certainly a special time of year. With the holidays fast approaching, businesses all over North America are gearing up to have strong ends to their years. An important month has started today for all businesses. And it’s an especially important day for their blogs. You see, it’s the first of the month. And that means that it’s time to create a new section in your blog archives! When you regularly post…

Beginning A New Blog Has Many Benefits For Your Business

We’re very proud to let you know that MeloTel’s Bloggers & Creative Writers For Hire have helped many of our clients to significantly improve their web presences. In addition to composing well-researched, readable and engaging blogs, our team also provides a variety of other writing services including website copy, press releases and newsletters. In addition, we manage and update social media accounts as well. With 2018 just around the corner, we shouldn’t have to explain…

Discerning Between The Right And Wrong Ways To Take Someone Off Hold

In our last blog, we revisited the topic of placing customers on hold and unveiled some of the appropriate steps that customer service reps should take to do it correctly. At first thought, it may seem like putting someone on hold is an easy thing to do – something not even worth discussing. We’d argue that the complete opposite is true! Putting someone on hold is one of those “small” things that can make a…

Discerning Between The Right And Wrong Ways To Place Someone On Hold

This wouldn’t be the first time we’ve blogged about hold time. And it’s not likely to be the last. Putting a customer on hold is actually a bigger deal than you may assume. Sure, it’s something that’s done every day by practically every company that conducts business over the phone. But how many businesses are putting people on hold the right away? So there’s a right way and a wrong way to place someone on…

Our Customers Mean The World To Us!

Christmas is a month away! In case you actually needed a reminder, just take a look at the action taking place at retail locations throughout North America today. It’s Black Friday! Undoubtedly, stores everywhere are experiencing their annual rush of customers who are looking to find the best bargains for all of their holiday gifts. With that, we’d like to offer up a little gift of our own. On behalf of the entire MeloTel team,…