Introducing The Plantronics Convertible Headset!

As you’re quite likely aware, MeloTel prides itself on being a top-of-the-line telecom provider. We’re able to confidently make such a statement, firstly because of our dedication to providing unbeatable customer service. We know that no matter what products and services we offer small and medium-sized business owners in North America, it’s our genuine interest in our clients that helps to separate our brand apart from our competitors. Our team places great emphasis on its…

Happy Easter From MeloTel!

We’d like to take this opportunity to wish each and every one of you a fantastic Easter long weekend! As much as the MeloTel team loves to serve its clients, it also enjoys elongated breaks from the office to spend time with family and friends. Here’s hoping the following three days provide you with the opportunity to spend that often-much-needed time with your loved ones. We’d also like to take this opportunity to thank all…

It’s Time To Spring Clean Your Website!

We’ve got a little over a week of spring under our belts now. Here’s hoping you’ve already had the opportunity to do a little spring cleaning around your business location. However, no matter what type of business you run, you should know that spring cleaning is not limited to tidying up around your physical place of business. Your company website needs attention too! What is the first impression your website gives off? Log on to…

Why Is It So Important To Provide Feedback To Your Call Centre Employees?

If the title of today’s blog seems like a silly question – good – that means you’re already on the right track! It should be considered absurd to not provide call centre employees with feedback. In fact, we’d be willing to argue that out of all job types, call centre phone agents require the most attention from their superiors. As the owner of a call centre business, it’s important that you never neglect the feelings…

Client Spotlight: Choice Payment Solutions

The savviest of business professionals are well aware that, in today’s world, consumers want more than just high-quality products and services. People place a lot of importance on the relationships they have with the companies they support. Customers like to feel valued and appreciated. They also like to know that they’re working with business owners who actually care about their best interests. Saskatoon, Saskatchewan’s Nelson Crowder is one such business owner. As the head honcho…

Revisiting The Advantages That VoIP Provides Over Landlines

When is the last time you heard of someone using a “cell phone”? These days, it’s pretty hard to find someone who isn’t using a “smartphone”. These mini-do-it-all computers have overtaken cell phones as the chief mobile ways that people communicate with each other. Because smartphones allow their users to make phone calls just as easily as they allow people to surf the internet, they are all the rage. And they don’t seem to be…

3 Steps To Being A Great Call Returner

In our last blog, we revisited the ever-important topic of returning phone calls. Your ability to master the art of returning every phone call can literally make or break the relationships you’ve established with your customers. As we made clear, no one likes being ignored. And when you neglect to return messages that were left for you within 24 hours, your customers will likely feel that you’re ignoring them. How can you ensure that you…

Mastering The Art Of Returning Every Phone Call

Is there anything more annoying than being ignored? No one likes to be shut out. When people feel like they aren’t being paid attention to, they begin to feel devalued and even demoralized. Believe it or not, you run the risk of putting your customers in such positions when you don’t promptly return their phone calls. Consider the fact that, in 2018, there are multiple ways to contact someone. We have email, social media, texts…

What Does It Take To Be A Successful Travelling Businessperson?

Today is the last day of winter. At least, that’s what we’re told. Given the below zero temperatures expected this week in the City of Toronto where MeloTel is headquartered, we’re thinking we still have a little more winter left to endure. Nevertheless, warmer days are bound to be upon us sooner than later. And for many entrepreneurs, that means it will soon be time to travel! Do you enjoy operating your business while on…

Turning Your Call Centre Into A Top Customer Service Provider

A company’s reputation is most often formed by the ways it makes its customers feel. If people genuinely enjoy their interactions with a business, they will be a lot more likely to support it for the long haul. Sure, high-quality products and services count for a lot. But we all know that there are options out there. What separates your business from its competitors is the strength of your customer relationships. If you use a…