How Teamwork Makes The Dream Work

We’re sure that MeloTel’s Founder and CEO, John Meloche is having an amazing vacation with his family. But knowing John, we’re also confident that he’ll be excited to return to the MeloTel office this coming Monday. No, nothing beats a good vacation. But John’s dedication to his customers is unmatched in our industry – or any industry, for that matter! We hope that, in his absence, over the past few weeks, you can agree that…

The Importance Of Engaging With Your Customers

There are many ways to define “customer engagement”. But, as far as we’re concerned, the easiest way to describe it is “the ongoing interactions between a business and its customers that keep those very customers coming back”. It’s important to remember that, in 2018, the average consumer is looking for more than products and services from the companies he/she chooses to support. A customer wants a relationship. In today’s business world, it’s important to make…

The Importance Of Online Reviews For Your Company

The entire MeloTel team is incredibly grateful for the 5-star rating our company has via Google. With 20 Google reviews to date, there is evidence that the insistence our team places on providing excellent customer service is paying off. Let it be known that the online review plays a huge role in the impressions made by businesses in today’s business world. The majority of consumers place a lot of faith in online reviews, so needless…

Getting Over The Anxiety Of Giving Feedback

Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of because of your penchant for being kind? Don’t allow for your kindness to be mistaken for a weakness. This is advice that we can all take, but it’s especially important for business owners and managers. Specifically, when it comes to giving your employees feedback, it’s important to get over your anxiety about giving it. Believe…

How To Make Your Over-The-Phone Customer Service Stand Out

In any blog you read about providing excellent customer service, you’re bound to receive the cookie-cutter style of advice that asks you to sound pleasant and be polite. Tell you something you don’t know already, right? It’s a no-brainer to be nice to people. However, there are some customer service practices that can help set your brand apart from its competitors. What can you do to make your over-the-phone customer service stand out? Read on….

LastPass Celebrates Its 10th Birthday!

A couple of months ago, we dedicated one of blog posts to LastPass and explained just how much easier it had made the lives of everyone on the MeloTel team. We imagine that, just like us, you must have numerous online accounts that you require passwords for. And we can also imagine that, just like we used to do, you use the same password for the majority of those accounts. You’re not likely to be…

The Benefits Of Blogging The Way You Talk

If you can recall your high school English classes, you’re likely to remember the strong advice given by your teacher to never write the way you speak. Essays, tests, exams and term papers all required prose that was professional and grammatically correct. In school, this made sense, we suppose. But, at the time (for this blogger, anyways!), blogging hadn’t yet existed. A blog (short for “web log” in case you were unaware”) is the modern-day…

A Reminder To Enter Our “Funniest Caption Contest”

If you’re a reader of the MeloTel Blog, follower of the MeloTel Facebook page, MeloTel client or just an all-around cool person, then you’re well aware of our “Funniest Caption Contest”! Our second-ever social media-based contest, this particular initiative calls for any and everyone to LIKE the MeloTel Facebook Page and simply add a comment under the photo of our contest post. Enter the contest HERE! As per the name of the contest, we’re simply…

3 More Tips For How To Bolster Production In Your Call Centre

In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers to help them improve performances at their places of business. In today’s blog, we’ll pick up where we left off with three more excellent tips for how to bolster production in your call centre. 1. Find ways to constantly boost employee morale. Never assume that your phone agents don’t need motivation on a regular basis….

3 Ways To Ensure You Run A Top-Performing Call Centre

Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how much effort and dedication must go into the job of a call centre phone agent. As you may have guessed, we have a lot of experience working with call centre businesses, providing them with a variety of cloud-hosted services including our Commercial Phone Services, DaFeeder Preview Dialer and Monitor/Whisper Control Panel. However, there are steps…