On the top of the lists of pet peeves that the majority of customers have is “Companies That Don’t Get Back To Me”. Is there anything more annoying that leaving a message for someone and that person not returning your call? It’s not only considered annoying, but disrespectful. Surprisingly, many business owners have not yet mastered the task of getting back to their clients’ queries in timely fashions.
This can severely hurt customer relationships and, in many cases, end them. The last thing you want is to lose out on business and, even worse, have your company gain an increasingly bad reputation by giving customers the impression that you don’t care about them. So being very accessible needs to be a top characteristic about your brand and your own personal business acumen.
There are a few key ways to show your customers that you care. The truth is that you won’t always have time to get back to them immediately. But it’s important that you show them that they matter to you. In today’s blog, we’ll look at those key ways in an effort to ensure that your company never gains the bad reputation of “Company That Doesn’t Care About Me”.
Acknowledge that your customer has contacted you. As mentioned, you may not always have the time to get back to a customer right away. Do your part to, at the very least, let your customer know that you have received his or her message and will do your very best to respond as soon as possible. People like to know that they are not being ignored. So it’s important to not give off that impression.
Respond to your customer as soon as possible. Once you acknowledge your customer, you don’t want to keep him or her hanging for too long. Customers truly appreciate quick responses. When you return a customer call at your earliest convenience, it is often received with great admiration. Customers like to know that they are cared about more than they do simply getting a good product.
Be prepared with accurate information. Responding quickly is one thing. But you also want to make sure that you’ve properly looked into your customer’s concern so that you can adequately address it. As well, if the customer has called with a complaint, you’ll want to ensure that you are prepared with a satisfactory resolution. Your mission upon making your call should be to make that customer happy.
Don’t forget to follow through on your promises. Lack of execution is big time no-no for any business type. You should never make a promise that you can’t keep. Sure, you can get the customer off the phone happy. But if you don’t follow through on what you promised, you can pretty much kiss that customer goodbye. It should go without saying that you have to stick to your word to maintain a good reputation.
Single Number Reach. Are you looking for a surefire way to never be out of touch with your customers? Quite often, MeloTel clients inform us about their busy schedules and subsequent inability to answer phone calls promptly. Single Number Reach is a fantastic feature for business owners on the go. It’s a virtual phone number that allows business owners to forward a local phone number to up to five different phones!
Contact MeloTel at 1-888-MELOTEL for more information or to sign up today. Never miss another important call again!