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Support

Welcome to the MeloTel Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.





Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.
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We provide archives and history of all your support requests complete with responses.





Get support via Internet: Having a problem? We can instantly take control over a computer anywhere on the Internet, even through firewalls. Simply run the TeamViewer application and submit your connection details to support@melotel.com.





MeloSIP is an application that turns phone numbers on the websites you visit into a click able link that will automatically initiate a phone call with any Soft-Phone like Bria, X-Lite, Zoiper and more.

This tiny application is very useful when you have a soft phone installed on your computer and you make calls using your computer. You can also fine MeloSIP on FireFox Community.

Habib Kabala – Tech Source Canada

"Al tho it was clear I would save a lot of money by switching to MeloTel, I had concerns about the switchover because of my past experiences with such a large transition. However I found my switch to MeloTel painless and well worth it."

Jonathan Phinnimore – Monopoly Realty

"Amazing service every time I call! MeloTel, I quit looking for others. I could only wish the "Unlimited Calling" service included Cagayan Valley, Philippines particularly in Penablanca, my home town. Thanks again for such great service."

Fouad Shuhaiber – National Projects

“I have been a MeloTel customer for over 1 year now and wanted to tell you much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come.”

Candace Chantlana – Inteleservices

"The phones are great, they are performing just as we had imagined. They integrated into our system as easy as 1,2,3. Thank you for finding some phones that like Asterisk, looking over our installation and tutoring me on installation."

MeloTel teamviewer

Having a problem? We can instantly take control over a computer anywhere on the Internet, even through firewalls. Simply run the TeamViewer application and submit your connection details to support@melotel.com.