It is doubtful that there will ever come a time when customer service is not important. However, during the busy holiday season, the customer service practices of your company definitely have to be at their absolute best. Needless to say, most retail businesses across Canada are experiencing increases in customer visits right now. This will continue for the next three weeks – right up until the big day is here!
So before Christmas arrives, it would be a good idea for you to re-establish with your staff some of the most important aspects of your customer service regime. Considering that you are likely getting more foot traffic through your doors, you’ll want to ramp up your efforts with all of your employees who come into contact with your customers. Are you prepared for the rush of customers coming your way in the coming weeks?
Here are four ways to ramp up customer service during the holidays:
1. Make sure that you are fully staffed. In some cases, this will require the hiring of new staff members. Companies do it all the time. Hiring additional holiday staff is a common practice in the retail industry, for obvious reasons. Even if you don’t plan on bolstering your staff, it’s important to meet with the members of your team for an important information session about the ways in which you want your customers to be treated over the course of the next three weeks.
2. Insist upon faster resolution times. One of the things you should impress upon your staff is that expeditious customer service is the name of the game. This is the time of year when most people will be in a rush. If you’re unable to provide the service they need within quick time frames, they will be likely to seek it somewhere else. During the holiday season, meeting customer needs as quickly as possible is of paramount importance.
3. Be accessible. Not only should you be accessible to people who wish to meet you face to face, but you should be easy to reach by phone, as well. The same thing goes for online modes of communication. Promptly returning emails and even quickly responding to messages on social media is a great way to encourage greater support for your business throughout the holiday season. Remember that there is a lot of competition out there. Don’t allow them to steal your customers.
4. Update the FAQ section of your website. Understandably, you can’t be available 24/7. So, in the event that people have questions for you during hours of the day when your business is closed, be sure to have a source available for them to go to. Topics such as your hours of operation during the holidays and the products that you have available at discount prices are important ones to cover.
At MeloTel, we strive to provide the best customer service in the telecom industry. This is one of the main reasons we champion our Customer Satisfaction Survey. The information we receive from our clients who take the time to complete these surveys greatly helps us to know exactly how to meet their needs. However, we’re also proud of our ability to help our clients provide excellent customer service to their own customers.
Incredible features such as Single Number Reach help for them to be accessible via phone no matter where they are in the world. The service allows for one phone number to be dialled, but up to five different devices will ring simultaneously. That way, no important phone calls are missed! We also offer Website Maintenance Services so that your website can be regularly updated to provide timely service and information to its visitors.
For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!