Last week, we blogged about a fantastic experience the MeloTel team had with Red Bull Canada Ltd. We highly suggest you check out the blog if you haven’t already. In it, we describe one company’s way of going above and beyond for its customers. If we weren’t fans of Red Bull already, our recent customer experience has guaranteed that we will be loyal supporters for a very long time!
At MeloTel, we strive to provide unbeatable customer experiences so that we may enjoy the same type of loyalty from our customers. Naturally, your company should practice ways of going above and beyond for its clients as well.
Here are four easy ways to do so:
1. Implement changes based on customer feedback.
There are few things that please a customer more than knowing that what he/she has to say matters. When you receive feedback from a client, let him/her know that you value the words of advice. Strongly consider making changes based on the information you receive from your customers to show that their opinions all count. When the changes are made, thank the customer or customers who inspired you to do so.
2. Acknowledge them publicly.
Last week, the MeloTel Blog also featured a Client Spotlight entry that highlighted a few of our great clients. We actually quite enjoy shining the spotlight on the businesses we work with as we believe they are all deserving of high accolades. That said, it also helps to strengthen our relationships with them. You can do the same by referring your customers to other business owners you may work with or simply shouting them out on social media. It goes a long way.
3. Throw random freebies their way.
It’s hard to argue that everyone enjoys receiving something for free. When you throw a little extra something special the way of your customers, it won’t get soon forgotten. In many cases, your freebies don’t necessarily have to be physical items. It can even be your time. If you’ve come to the end of your shift, for example, and a customer enters your place of business for help, make the effort to ensure upon his/her satisfaction before heading home.
4. Be accessible when you’re not expected to be.
There have been numerous instances when members of the MeloTel team are unavailable to come into the office. However, they very often make themselves available to their customers regardless. With the assistance of our amazing cloud-hosted Commercial Phone Services, conducting business over the phone in remote locations is just as easy as conducting business over the phone in the office.
Especially when utilizing the fascinating Single Number Reach feature, a business owner can practically make himself/herself impossible NOT to reach. This means a great deal to customers. When you can be accessed outside of business hours, you can be assured of impressing each and every person who supports your brand.
For more information about MeloTel’s Commercial Phone Services and the Single Number Reach feature, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!