With the holiday season about to officially get underway, most business owners are thinking about what business will be like once they return from the holidays. If you’re the type of business owner who makes New Year’s Resolutions, you’re among the majority. It only makes sense to think of ways to improve business from one year to the next, right?
At MeloTel, we strongly believe we have some good ideas about how you can make 2018 your most successful year yet. Here are three:
1. Make yourself accessible (almost) around the clock.
This certainly wouldn’t be the first time we’ve highlighted the extreme importance of being accessible to your customers. And, as you may have guessed, it certainly won’t be the last. In 2018, customers will be placing even heavier emphasis on their relationships with the companies they do business with. Knowing that you can be depended on will go a very long way in securing your company long-term loyalty.
With Single Number Reach, you can make the whole “hard to access” thing a thing of the past. This feature gives you the ability to conduct business from any location you wish just as easily as if you were in your office. It allows you to forward your business number to up to five different devices of your choice so that they will all ring at the same time when the number is called. With Single Number Reach, you’ll never miss another important call!
2. Deliver more traffic to your company website.
In case you haven’t noticed, we live in an online-obsessed world. Everything is on the internet. If your company doesn’t have a strong online presence, it will certainly make it hard for you to compete in 2018. To better your website’s chances of being found, it’s important to continually add regular content to it. This necessity highlights the importance of blogging. Adding fresh new blogs on a regular basis is a great way to get your site ranking higher in search engines.
MeloTel’s Bloggers & Creative Writers For Hire have been composing thought-provoking blogs for companies of all kinds for many years. The team has been successful in helping North American businesses to significantly grow their reach online. The more content added to their sites, the more opportunities given to attract visitors. Of course, the more visitors received, the more opportunities to turn those visitors into paying customers!
3. Focus on employee happiness.
The bottom line is this: if your employees aren’t happy, your customers won’t be happy either. All too often, business owners neglect the feelings of the people who work for them and end up having their bottom lines suffer. Working on continually boosting employee morale should be a key ingredient to your business practices in 2018. To do that, providing constant feedback is essential.
MeloTel’s Monitor/Whisper Control Panel makes the giving of feedback easier than ever for call centre managers. The service enables you to listen to calls live and as they happen and whisper information to reps that will help them on those calls. It’s been called a call centre manager’s “dream come true”!
Let’s work together on making 2018 your most successful year yet! For information about any and all of these services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!